Blogs

conversational ai for healthcare

Conversational AI to Enhance Patient Satisfaction (PSAT) by giving a better Patient Experience

Evolving Omnipresence Of AI Chatbots In Healthcare Industry insiders have predicted exponential growth in the Healthcare AI Market, which is expected to reach USD 45.2 Billion by 2026 from USD 4.9 Billion recorded in 2020. The evolving omnipresence of intelligent medical AI Chatbots is only a reflection of this rather speedy progress. Highlights: Role of […]

Conversational AI to Enhance Patient Satisfaction (PSAT) by giving a better Patient Experience Read More »

dpa vs rpa2 1

Digital Process Automation(DPA) vs Robotic Process Automation (RPA)

Many Business organizations typically involve a lot of repetitive tasks. With automation technologies becoming mature and accessible plus due to the recent rise of pandemic there is an upward trend in digital transformation and process automation Highlights:   Growing needs of Automation in Business What is Digital Process Automation? What is Robotic Process Automation? Digital

Digital Process Automation(DPA) vs Robotic Process Automation (RPA) Read More »

Virtual Assistant

The Cognitive Capabilities of Virtual Assistants: Exploring the Extent of their Intelligence

Humans have long been fascinated by the concept of machine thinking and working like a human, at least intellectually. Though there might be potentially devastating consequences of a machine becoming as intelligent as humans, we simply cannot deny that they could be of great help and improve our daily lives. Highlights: What is Cognition? How

The Cognitive Capabilities of Virtual Assistants: Exploring the Extent of their Intelligence Read More »

Virtual Assistant

Things to Consider When Selecting Your Virtual Assistant

A virtual assistant takes care of tasks that are important in many areas of business. That could be both technical and also non technical aspects. Many organizations have been recruiting virtual assistants for many years. However, with an advancements of technology particularly in field of artificial intelligence, artificial intelligence personal assistants have been effective and

Things to Consider When Selecting Your Virtual Assistant Read More »

Chatbots vs Intelligent Cognitive Virtual Assistants

Comparing Chatbots and Intelligent Cognitive Virtual Assistants

In this age of digital transformation where businesses are moving to digitize and automate many operations, chatbots and various cognitive virtual assistants are being highly adopted. Not only in customer service, but they are quite useful in internal operations as well. However, actual difference between them is poorly understood. Highlights: Use Case Technical Sophistication Intent Understanding Benefits

Comparing Chatbots and Intelligent Cognitive Virtual Assistants Read More »

NLP & NLU

Importance of NLP & NLU Across All Customer Service Channels

Natural Language Processing(NLP) and Natural Language Understanding(NLU), along with other technologies like big data analytics form the core part for providing great Conversational experiences. Highlights: Understanding different Customer Service Channels NLU and NLP Explained How NLP and NLU help to improve your customer service channels Though these technologies have been there for many years, it is

Importance of NLP & NLU Across All Customer Service Channels Read More »