The Enterprise Voice & Video Engagement Gateway
Nuacem VG unifies AI-powered voice, secure video, speech intelligence and human collaboration into one real-time gateway - orchestrated across every customer touchpoint.
More Than A Voice API Or A Video SDK.
Nuacem VG is a complete engagement gateway - combining AI conversations, secure video, speech technology, workflow automation and human collaboration in one real-time platform.
Enterprise Voice AI
Natural, AI-driven voice conversations and intelligent IVR that resolve intent in seconds.
Secure Video Engagement
Face-to-face video assistance with screen sharing, co-browsing and digital KYC built in.
Speech Intelligence
Real-time speech recognition, transcription and lifelike text-to-speech in 40+ languages.
Human + AI Collaboration
Seamless handoff to live agents with real-time AI assistance during every interaction.
One Gateway. Every Layer Connected.
From any channel to your core systems - voice and video flow through a single orchestration layer.
Every Call, Intelligently Orchestrated.
See how Nuacem VG reasons through a live voice interaction - from raw speech to resolution or a warm human handoff.
How the gateway thinks
Recognize
Speech-to-text converts audio to text in real time with speaker diarization.
ASRUnderstand
NLU detects intent - loan status - and extracts entities.
NLULook Up
Securely queries the core system for the live application record.
CRMGround
Responds only from verified data; no hallucinated details.
GroundedResolve
Answers and initiates a secure verification flow for the update.
ActionMenu-free routing
Listen
Open-ended prompt captures natural speech - no "press 1" trees.
ASRClassify
Maps the request to the right skill and priority.
IntentEnrich
Attaches account context before the call is transferred.
ContextRoute
Directs to the best-fit queue or self-service flow instantly.
RoutingSeamless escalation
Detect
Recognizes escalation intent, frustration or complexity signals.
SentimentMatch
Finds the best available agent by skill and language.
RoutingTransfer
Passes full transcript, context and account state - zero repetition.
ContextAssist
Live AI suggestions support the agent through resolution.
AssistAgents, Amplified By AI.
Nuacem VG doesn't replace your people - it makes every agent faster and more consistent, with real-time assistance during live voice and video interactions.
- Live transcription and sentiment surfaced as the call happens
- Next-best-action and knowledge suggestions in context
- Automatic call summaries and compliance-ready notes
Failed-debit reversals post in 3–5 business days. Offer to raise a priority reversal ticket and share the reference on WhatsApp.
Everything A Real-Time Engagement Layer Needs.
A single platform for voice, video, speech, routing and collaboration - deployed with enterprise security.
Conversational IVR
Menu-free, intent-driven IVR that understands natural speech and routes instantly.
AI Voice Bots
Autonomous voice agents that resolve routine requests end to end, 24/7.
Speech-to-Text
Accurate real-time transcription with punctuation, diarization and redaction.
Text-to-Speech
Natural, brand-tuned voices in 40+ languages and dialects.
Voice Analytics
Topic, sentiment and QA scoring on every call - automatically.
AI Call Routing
Skills-based, context-aware routing to the best bot or agent.
Screen Share & Co-Browse
Guide customers through forms and flows without taking control.
Digital KYC & Verification
Video identity verification with liveness, OCR and audit trails.
Omnichannel Continuity
Move between voice, video and messaging with full context intact.
Native Connections To Your Stack.
Voice and video that plug into the systems your teams already run - no rip-and-replace.