Orchestrate The Full Policyholder Journey, On Every Channel
Nuacem AI automates policy servicing, accelerates claims, empowers advisors and engages customers end-to-end - reasoning over your core systems and closing the loop autonomously, at enterprise scale.
Policyholder Expectations Outpace Legacy Operations
Customers expect instant quotes, effortless claims and answers on any channel. Forms, call queues and disconnected systems create friction - driving drop-off, high servicing costs and lapsed policies.
Slow Claims Cycles
Manual FNOL, document chase and status calls stretch settlement times and frustrate policyholders.
Complex Onboarding
Lengthy KYC, forms and underwriting steps stall quote-to-policy conversion.
Fragmented Journeys
Quoting, servicing, claims and payments live in silos with no shared policyholder context.
Policy Lapses
Missed renewals and premium reminders quietly erode retention and lifetime value.
Access & Language
Policyholders across regions and languages struggle with jargon-heavy self-service.
Fraud & Compliance
Sensitive financial data and fraud risk demand governance generic bots cannot meet.
From First Notice Of Loss To Settlement
Nuacem AI understands policyholder intent, reasons over your core systems, takes secure action and closes the loop - escalating to underwriters and adjusters with full context whenever judgement is needed.
- Understands intent across 56+ languages & dialects
- Reasons over policy, coverage, eligibility & risk
- Acts across PAS, claims, CRM & payment systems
- Escalates to underwriters & adjusters with full context
Understand
"I had a car accident, need to file a claim" - intent, policy & loss type detected.
Reason
Verifies coverage, checks policy status & assesses claim eligibility.
Act
Registers the FNOL, collects photos & schedules a survey inspection.
Resolve
Shares the claim number & sends live status updates on WhatsApp.
One Intelligent Loop, Across The Policy Journey
Nuacem AI orchestrates every stage of the policyholder journey on a single agentic platform.
Discover
Find the right plan & coverage.
Quote
Instant premium & plan comparison.
Purchase
Digital buy & premium payment.
Onboard
Digital KYC & policy issuance.
Service
Coverage, endorsements & support.
Claim
FNOL, documents & settlement.
Renew
Reminders & one-tap renewal.
Retain
Cross-sell, upsell & loyalty.
A Team Of Specialist Insurance Agents
One orchestrator routes each policyholder request to the right specialist agent - in parallel, with shared, secure context.
Nuacem Agentic Core
Interprets intent, plans multi-step actions & delegates to specialist insurance agents.
Claims Agent
Quote Agent
Policy Agent
Underwriting Agent
Watch The Agent Quote, Service & Settle, Step By Step
Every conversation pairs a real policyholder chat with the reasoning the agent runs behind it.
Understand
Detects product intent, cover & family profile.
INTENTCalculate
Runs premium calc & ranks matching plans.
RATINGRecommend
Compares coverage & suggests best fit.
ADVISORYIssue
Collects KYC, payment & issues the policy.
FULFILMENTUnderstand
Detects loss type, policy & urgency.
INTENTVerify
Confirms coverage & policy status.
ELIGIBILITYAct
Registers FNOL & schedules survey.
CLAIMSTrack
Shares claim number & live status.
STATUSUnderstand
Captures coverage question & policy.
INTENTLook up
Reads benefits, waiting periods & limits.
POLICYAct
Applies endorsement & regenerates docs.
ENDORSEMENTConfirm
Sends updated policy & premium change.
CONFIRMAnticipate
Detects upcoming expiry proactively.
TRIGGERPrice
Applies no-claim bonus & recalculates.
RATINGCollect
Takes secure payment & renews cover.
PAYMENTConfirm
Issues renewed policy & receipt.
CONFIRMA Policy Companion In Every Conversation
Nuacem AI guides policyholders from question to resolution - quoting cover, servicing policies and answering questions conversationally, in their language, around the clock.
- Conversational quotes & digital policy purchase
- Coverage, endorsements & document access
- Premium payment & renewal reminders
- Instant handoff to advisors with full context
Human Expertise, AI-Amplified
Turn voice and video into intelligent, connected service - AI-assisted intake, live advisor consultation and automated follow-up, with real-time agent assist on every interaction.
- AI-powered voice IVR & call-center automation
- Video-based assistance & guided KYC
- Real-time agent assist with next-best-action
- Seamless handoff to advisors & brokers
Purpose-Built For Every Policyholder Moment
From first quote to claim and renewal - automated across the full insurance surface.
Policy Discovery
Guided plan & coverage discovery.
Quote Generation
Instant premium calculation.
Plan Comparison
Side-by-side benefit comparison.
Digital Policy Purchase
End-to-end buy & issuance.
Digital KYC
Secure identity & consent capture.
Document Collection
Guided upload & verification.
Premium Payment
Secure pay & auto-debit setup.
Policy Issuance
Instant digital policy delivery.
Coverage Assistance
Benefits & exclusions explained.
Claims Intimation (FNOL)
Guided first notice of loss.
Claims Status Tracking
Real-time settlement updates.
Survey Scheduling
Surveyor & inspection booking.
Renewal Reminders
Proactive renewal nudges.
Cross-sell & Upsell
Contextual add-on offers.
Advisor & Broker Assist
Real-time next-best-action.
Feedback & Surveys
Automated CSAT & NPS capture.
Plugs Into Your Core Insurance Stack
Pre-built connectors and open APIs link Nuacem AI to the systems that run your business.
Policy Admin (PAS)
Guidewire, Duck Creek & core PAS
Claims Management
Claims & settlement platforms
CRM & Sales
Salesforce, MS Dynamics & more
Payment Platforms
Gateways, auto-debit & wallets
Document Management
DMS, e-sign & policy repositories
APIs & Webhooks
Secure REST, events & SDKs