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Google RCS Business Messaging

Turn Google RCS into an enterprise AI engagement channel

Placeholder lead copy. Nuacem AI agents deliver rich, branded, interactive conversations inside the native messaging app - no extra app to install, no plain-text limits.

  • Verified business profiles
  • Rich cards & carousels
  • AI agents for RBM
  • Automatic SMS fallback
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Verified sender
Branded business identity
API-first
CRM, ERP & commerce ready
50+ languages
Multilingual AI agents
Rich cards sent
media-first messaging
Verified business
logo & brand identity
Delivered & read
real-time status
Google RCS Business Messaging with Nuacem AI agents
5x
Higher Click-through vs SMS
90%
Conversations Auto-Resolved
<5s
First Response Time
3x
Campaign Conversion Lift
Why Google RCS for Business

The next generation of business messaging

Placeholder subhead. RCS brings rich media, verified identity and two-way interaction to the messaging app customers already use - Nuacem adds the AI that resolves.

Verified Business Messaging

Placeholder. A verified sender profile with your logo, brand colour and business details in every thread.

Rich Cards & Carousels

Placeholder. Images, video, PDFs, product carousels and action buttons inside the native messaging app.

AI Agents for RCS

Placeholder. Agentic AI understands, reasons and completes tasks - not scripted keyword replies.

Two-way Conversations

Placeholder. Suggested replies and action buttons turn one-way broadcasts into real dialogue.

Delivery & Read Insight

Placeholder. Delivery, read and interaction signals feed campaign and service analytics in real time.

No App to Install

Placeholder. Native reach on Android messaging, with automatic SMS fallback where RCS is unavailable.

SMS vs Google RCS

Same reach. An entirely different experience.

Placeholder subhead comparing legacy SMS with Google RCS Business Messaging on the dimensions enterprises care about.

Capability
Traditional SMS
Google RCS
Message format
Plain text only
Rich media messaging
Sender identity
Unknown number
Verified business profile
Branding
No branding
Logo & brand identity
Interaction
Static messages
Interactive buttons
Visual content
No images
Rich cards & carousels
Message status
No read receipts
Delivery & read status
Conversation model
One-way only
Two-way AI conversations
Measurement
Limited analytics
Rich engagement insights
9:41
Brand
Your Brand
Verified business · RCS
Placeholder inbound message - customer asks for product options.
Placeholder AI reply introducing a personalised carousel.
product image
Rich card title
Placeholder description line.
View details
product image
Rich card title
Placeholder description line.
View details
product image
Rich card title
Placeholder description line.
View details
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Read 9:41
Message · RCS
Interactive Rich Business Messaging

Conversations that look and behave like an app

Placeholder lead copy on rich cards, carousels, suggested replies and action buttons rendered natively in the customer's messaging app.

Rich cardsPlaceholder - image, title, description and actions in one card.
CarouselsPlaceholder - swipeable catalogues and personalised offers.
Suggested repliesPlaceholder - one-tap responses that keep the flow moving.
Action buttonsPlaceholder - call, open URL, share location, launch payment.
AI-Powered Customer Journey

The complete lifecycle, automated

Placeholder subhead describing how AI agents carry a customer from discovery through retention on Google RCS.

01
Discover
Rich promos & product catalogues
02
Engage
AI dialogue & suggested replies
03
Purchase
In-chat commerce & payments
04
Support
Order tracking & resolution
05
Retain
Loyalty, surveys & re-engagement
Intelligent Customer Conversations

Reasoning you can see, in every chat

Placeholder subhead. Each RCS message passes through understanding, reasoning, grounding and action before a reply is sent.

Nuacem
Your Brand
AI Agent · verified · RCS
Live
Placeholder inbound message - customer asks about a delivery.
Placeholder AI reply - grounded answer with live order status and a tracking action.
Placeholder follow-up question from the customer.
Placeholder resolution message, with an option to reach a human agent.
Track orderRescheduleTalk to an agent
1
Understand
Placeholder - intent, entities and language detected.
2
Reason
Placeholder - plans the actions needed across systems.
3
Look up
Placeholder - retrieves live records from CRM, ERP or commerce.
4
Ground
Placeholder - answers only from approved knowledge, with guardrails.
5
Resolve
Placeholder - completes the task or escalates with full context.
Branded Business Profile

A verified identity customers trust on sight

Placeholder lead copy on verified sender profiles, branded presence and the trust signals shown before a customer reads a word.

  • Verified badge, logo and brand colour
  • Business details, website and support contacts
  • Anti-spoofing protection against fake senders
  • Governed messaging with full audit trails
Brand mark
Your Brand
Verified business · Google RCS Business Messaging
WebsitePlaceholder
SupportPlaceholder
Response timeUnder 5 seconds
Verified senderBrand protected
Start chatView catalogue
app.nuacem.com · Google RCS Live
Nuacem AI RCS platform console
RCS Platform Console

One workspace for campaigns, conversations and agents

Placeholder subhead on the unified console where teams design RCS journeys, launch campaigns and monitor every conversation.

Campaigns
Rich campaign builder
Placeholder - cards, carousels and audiences in one flow.
Agents
AI agent studio
Placeholder - intents, knowledge and guardrails.
Insights
Live analytics
Placeholder - delivery, read and conversion signals.
RCS Conversation Experience

Designed journey, delivered in the native inbox

Placeholder lead copy describing how a designed RCS journey renders as a real conversation - media, buttons, replies and handoff.

  • Conversational commerce & product discovery
  • Personalised promotions and cart recovery
  • Order tracking, appointments and payment alerts
  • Automatic SMS fallback where RCS is unsupported
Google RCS conversation experience built with Nuacem AI
Delivered & read
real-time status
Rich Business Messaging Architecture

An orchestration layer built for scale

Placeholder subhead. Every RCS touchpoint flows through Nuacem's agentic core into your enterprise systems.

Layer 01Google RCS Touchpoints
Verified Business Chats
Rich Cards & Carousels
Campaigns & Notifications
SMS Fallback
Layer 02Nuacem Agentic AI Core
NLU & Intent
Reasoning & Actions
Knowledge AI
Guardrails & Grounding
Human Handoff
Layer 03Enterprise Systems
CRM & Customer 360
ERP & Order Mgmt
Contact Centre & Helpdesk
E-commerce & Payments
Human + AI Collaboration

Agent Assist, Customer 360 and a clean handoff

Placeholder lead copy on human-in-the-loop collaboration: AI drafts, humans decide, context never resets.

  • AI-suggested replies, summaries & next actions
  • Customer 360 profile beside every chat
  • Intelligent routing & workflow automation
  • Role-based access with full audit trails
Agent Workspace · Google RCSAssisting
Placeholder customer message escalated from the AI agent.
Placeholder human agent reply, sent from the suggested draft.
Placeholder customer confirmation message.
AI suggested reply
Placeholder draft response grounded in policy and account history.
SendEditSummarise
Customer 360
SegmentPlaceholder
Open orders2
Lifetime valuePlaceholder
SentimentPositive
Google RCS Use Cases

Every conversation, automated end to end

Placeholder subhead covering the spectrum of enterprise RCS interactions.

Promotional Campaigns
Rich Product Catalogues
Personalised Offers
Cart Recovery
Order Confirmation
Delivery Tracking
Appointment Reminders
Customer Support
AI Lead Qualification
Product Recommendations
Payment Notifications
Loyalty Programme Engagement
Customer Surveys
Event Invitations
Ticket Delivery
Utility & Service Notifications
Financial Alerts
Human Agent Escalation
Enterprise Security & Governance

Built to enterprise-grade standards

Placeholder subhead on access control, governance and an API-first, scalable architecture.

Role-Based AccessGranular permissions
Audit TrailsFull activity logging
API-First ArchitectureEnterprise scalability
Verified Sender ControlsBrand-safe messaging
ISO 27001
ISO 27001Information security
ISO 9001
ISO 9001:2015Quality management
GDPR AlignedGlobal compliance ready
Data ResidencyRegion-aware deployment
Frequently Asked Questions

Google RCS Business Messaging, answered

Placeholder answer describing AI agents delivering verified, rich, interactive conversations in the native messaging app, connected to enterprise systems.
Placeholder answer covering rich media, verified business profiles, interactive buttons, rich cards, read receipts and two-way conversations.
Placeholder answer on rich cards, carousels, images, video, PDFs, suggested replies and suggested actions.
Placeholder answer on automatic SMS fallback where supported by the underlying messaging infrastructure.
Placeholder answer on agentic reasoning, system actions and escalation with full context when a human is needed.
Placeholder answer on role-based access, audit trails, ISO-certified processes, GDPR alignment and scalable deployment.

Make Google RCS your smartest engagement channel

Placeholder closing copy - AI agents deliver rich, branded conversations, drive commerce and collaborate with your human teams.

Schedule a Demo Talk to Our Experts