Conversational AI in Banking and Financial Services

Drive growth and deepen customer relationships with AI-powered banking solutions

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Enabling Frictionless and Secured Customer Journeys

Provide your customers with a conversational, automated, and secure way to perform financial transactions with the help of Nuacem AI Communication Suite. Our technology ensures seamless processes and instant resolution in the design of simple or complex journeys.
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Redefining digital banking Experience through Conversational Banking

AI chatbots in banking provide secure, self-service, and personalized conversational banking experiences across various communication channels and languages to meet your customers’ preferences.

Harness the full potential of AI with our WhiteboxNLU Engine

With inbuilt NLU pre-trained for banking, customers can have self-service and conversational banking experience in the accent, language, and mode localized to their way of communication.

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Quick Query resolution and Secured Transactions

Experience integrated and secure platform to deliver self-served banking experience to the customers at their fingertip from simple query resolution about fixed deposits, and account statements to complex cases of assistance on fraud detection and reporting, all in 15+ channels such as Website, WhatsApp, Digital Apps, and 55+ supported languages.

Seamless Integration with Human-agent

Customers can easily connect to human agents via banking chatbots to address various needs, including fraud reporting, transaction problem resolution, and video KYC, all within the same chat window. AI support enables proactive solutions for customer queries.

Banking Seamless Integration
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Monitoring and Extracting Insights from Every Conversation

Monitor secured chats in real-time with advanced AI filters with alerts and notifications to take control or transfer the customer chat to the concerned department on need, such as transaction discrepancy or fraud reporting.

Deliver Next-Gen Financial Experiences with Automated Conversational Journeys

One platform, Infinity Use Cases

Nuacem AI Suite enhances your automated conversational journeys with low-code integrations. The possibilities are endless. Let’s look at some use cases.
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Digital customer onboarding

AI Virtual Assistants enable end-to-end customer onboarding by automating the process through AI chatbots and conversational automation.

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Multi communication channels

Customers can manage their bank accounts and loan details across all communication channels, including WhatsApp, Facebook, Web, and mobile.

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Video KYC Verification

Our Virtual Agents validate the photographs submitted as proof of the match with the actual applicant by checking their liveliness and confirming that they match.

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Real-time query resolution through IVR

Conversational IVR provides callers with an automated menu system that resolves simple queries and concerns and routes critical and high-value transactions to live agents.

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Fraud detection using Conversation Analytics

Use conversation monitoring to identify interactions and contacts that are likely fraud attempts and respond to drive improvement across every channel.

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Screen sharing with secured live chat

Assist your customers through their banking journey with screen sharing while ensuring complete data security.