AI Agents That Get Real Work Done
Nuacem AI is the agentic platform that automates every customer conversation across every channel - and connects it all to one intelligent CRM.
One Console To Run Every Customer Conversation.
AI agents, human assist, omnichannel inbox, CRM, campaigns, and analytics - unified in a single enterprise workspace. Click any module to explore.
Control Center
One Platform. Six Intelligent Products.
Every product shares context and intelligence - so customers experience one seamless conversation, not six disconnected tools.
AI Agent
Autonomous agents that understand, decide, and resolve - 24/7 across every channel.
Agent IQ
A real-time AI copilot that makes every human agent perform like your best one.
Live Insights CX
See sentiment, intent, and resolution across every live conversation - on one screen.
Voice Agent
Natural-language voice AI that replaces press-1 menus and answers in seconds.
Video CX
Secure video, co-browse, and screen share - built right into the customer journey.
SEM Platform
Private, encrypted team messaging with SSO, LDAP, and on-prem control.
One Customer Record. Every Conversation.
Nuacem CRM unifies every interaction - chat, voice, video, email - into a single living profile your AI agents and your people both act on.
- A unified Customer 360 that updates in real time.
- Context follows the customer across every channel - no repeating themselves.
- Agents act on live data - orders, tickets, history, and sentiment.
Watch An AI Agent Do The Work - Not Just Answer.
Every request runs through the same reasoning loop: understand, look up live data, ground the answer, act, and resolve. Pick a scenario.
Order tracking + size exchange, end to end
Customer message
“Where is my order?” captured with intent + entities.
UnderstandAI reasoning
Identifies two tasks: delivery status and a size change.
ReasonCRM & OMS lookup
Pulls order #RT-90214, status, and the customer profile.
Look upKnowledge search
Checks the returns policy - exchange allowed within 10 days.
GroundAutomated resolution & outcome
Shares tracking, creates exchange #EX-2210, books pickup - zero human touch.
ResolveEligibility check to submitted application
Customer message
Loan request with amount captured as an entity.
UnderstandAI reasoning
Plans eligibility, rate quote, and application steps.
ReasonCRM & bureau lookup
Reads KYC, income band, and a soft credit score.
Look upKnowledge search
Applies current rate slabs and product eligibility rules.
GroundAutomated resolution & outcome
Files application #LN-7781 and sets a disbursal expectation.
ResolveFind a slot and confirm the booking
Customer message
Specialty + timeframe extracted from the request.
UnderstandAI reasoning
Matches specialty, location preference, and urgency.
ReasonCalendar lookup
Reads live doctor availability from the EMR scheduler.
Look upPolicy check
Confirms insurance and pre-visit instructions.
GroundAutomated resolution & outcome
Books #AP-3390, sends the invite and a reminder.
ResolveQualify, score, and route a hot lead
Customer message
Budget, location, and config captured as entities.
UnderstandAI reasoning
Asks intent + timeline to qualify against BANT.
ReasonInventory & CRM lookup
Matches live inventory and creates a lead record.
Look upScoring model
Scores the lead as high-intent and ready in 60 days.
GroundAutomated resolution & outcome
Books a site visit and routes the lead to a sales rep.
ResolveA Team Of AI Agents, Working As One.
An orchestrator reasons about intent, delegates each task to a specialist agent in parallel, and returns one seamless answer.
Reason · Plan · Delegate
Breaks the request into tasks and routes each to the right specialist agent - in parallel.
Flight Agent
Hotel Agent
Itinerary Agent
Notifications
From Automation To Agentic Intelligence.
Our next-generation AI Agents reason, plan, and act autonomously - connecting to your systems, resolving complex requests, and delivering experiences customers remember.
- Multi-step task execution across CRM, OMS, and booking systems - no human handoff needed.
- Generative answers grounded in your knowledge base - never hallucinated.
- Full audit trail and governance controls - enterprise-ready from day one.
Understand Intent
Parses language, intent, entities, and sentiment across 56+ languages in real time.
Retrieve Context
Pulls the CRM profile, past interactions, and account data to build a complete picture.
Reason & Act
Reasons across data and takes autonomous actions - updates records, triggers workflows.
Resolve Or Hand Off
Resolves autonomously, or hands off to a human with full context - zero repetition.
See The Platform In Action.
No-code agent building and real-time analytics that move the needle - in one enterprise console.
Build Agents Visually - No Code.
Drag intents, actions, and system connectors onto a canvas. Test and ship in days.
Watch Every Conversation, Live.
Volume, sentiment, and resolution - updating in real time across all channels.
Enterprise Outcomes, Not Just Chatbots.
Built on our proprietary WhiteboxNLU engine and Agentic AI framework - transparent, controllable, and ready for the most demanding industries.
Results That Move Business Metrics.
Nuacem AI customers don't just lift CX scores - they restructure the economics of customer communication.
Built For The Industries You Serve.
Domain-aware agents pre-trained for your sector - deployed with the compliance and security your teams expect.
Retail & E-Commerce
Order tracking, returns, and recommendations that turn browsers into buyers.
Healthcare
Appointment scheduling, triage, and reminders - in any language, any channel.
Real Estate
Qualify leads, book site visits, and nurture buyers across WhatsApp and RCS.
Education
Admissions, enrollment, and student support - automated end to end.
SaaS & Technology
Onboarding, support, and renewals handled by agents that never sleep.
Travel & Hospitality
Bookings, itineraries, and in-stay support - from first search to checkout.
Telecommunications
Activations, billing, and recharge flows at massive concurrency - no added headcount.
Government & Public Services
Citizen helpdesks, grievance tracking, and service delivery - multilingual, always-on, and fully auditable.
Trusted by Teams Who Can't Afford To Get It Wrong.
Nuacem balanced customized software and integrations to deliver enterprise-level controls. Their implementation helped us grow from 40 to 60 cities while maintaining engagement quality.
The AI Agent handles order tracking and exchanges end to end. Our support team now focuses on high-value customers while the platform resolves the rest in seconds.
Nuacem AI is our round-the-clock digital executive. With agents in place, our team focuses on the field while the platform handles engagement across every channel.