Conversational
Voice AI for
Modern Enterprises.
A Voice AI platform built from the ground up for India - owning the entire stack from telephony to speech to language, so you automate calls in 6+ languages your customers actually speak.
The Market Is Broken - In Three Specific Ways.
Every enterprise running customer voice today faces the same three problems. We built our platform from scratch to solve exactly these.
Disconnected Stacks
ASR from one vendor, the LLM from another, telephony from a third. Three invoices, three support queues, finger-pointing when things break - and latency that compounds with every API hop.
Indian Languages: An Afterthought
Global platforms treat Hindi as a translation layer. Nobody optimises for how Indians actually speak - code-mixed and messy. "Mujhe EMI postpone karni hai" breaks every English-first model.
Channel Amnesia
A customer chats on your website, then calls your number, then follows up on WhatsApp. Three conversations, zero continuity - the AI forgets everything between channels.
Every Component Built And Owned By Us.
No vendor lock-in, no third-party hops, no data leaving your boundary. We don't rent the stack - we operate it, so we control quality, latency, and cost end to end.
Telecom Infrastructure
We don't rent phone lines - we operate them. Crystal-clear quality, instant scalability, and pricing we control end to end.
Custom ASR
Trained on 80,000+ hours of real Indian speech - Hindi, English, Tamil, Telugu, and critically, code-mixed combinations.
Fine-Tuned SLM
Not a generic LLM trained on Wikipedia. Our model understands Indian business contexts - collections, admissions, appointments, sales - natively.
Natural TTS
Voices that sound human, not robotic. Pronounces Indian names correctly and maintains a natural conversational rhythm callers trust.
We Control Every Millisecond - No API Hops.
Because we own the full pipeline, voice activity detection, recognition, reasoning, and speech all run as one tightly coupled loop - a conversation that responds in under 800ms.
Telephonic & Voice - One AI.
The same GenAI brain powers every voice channel. Pick the surface; the intelligence, languages, and grounding come standard.
AI agents that handle calls like your best employee.
In Hindi, English, or both - on inbound and outbound. Query resolution, payment reminders, lead qualification, and feedback, all automated and production-hardened.
- Inbound & outbound - resolution, reminders, qualification, and feedback, all automated.
- Code-mixed fluency - "Mujhe EMI postpone karni hai" understood natively, not translated.
- Live actions mid-call - CRM lookups, record updates, and WhatsApp / SMS triggers.
- Smart human transfer - criticality triggers an instant handoff with full context.
Your website gets a voice. Visitors navigate by talking.
Embed a voice-powered assistant that helps visitors find information, complete forms, and navigate your site - hands-free, from a single script tag.
- Voice navigation - users speak what they need and the assistant guides them straight there.
- Form completion - voice-powered data entry for faster conversions and fewer drop-offs.
- Context aware - understands the page to give relevant, accurate responses.
- Single script-tag deploy - embeddable floating widget, SPA-persistent connection.
Run Every Call From One Workspace.
Agent assist, live monitoring, outbound campaigns, and deep analytics - a single console for the whole voice operation.
Agent Assist
Move The Call To Chat - The Moment It Helps.
An inbound caller's intent is understood, then seamlessly moved to WhatsApp, web chat, or SMS / RCS - where AI self-service resolves the request and full context follows.
Customer calls
"I want to know my loan status." A natural, code-mixed request lands on the line.
AI identifies intent
Conversational AI understands the request in natural speech - no menu to navigate.
Smart channel switch
"To help you faster, I'll send a secure WhatsApp link to continue."
Instant chat handover
The customer receives a secure message on their preferred channel, ready to continue.
Self-service resolution
The AI chatbot resolves the request end to end.
Agent escalation, if needed
Seamless transfer to a human with the full conversation context preserved.
Capabilities That Power Every Channel.
One brain across voice, text, and everything between - grounded in your data, acting in real time, fully under your control.
Private Knowledge Bank
Feed it your documents, policies, and FAQs. Answers come from your data only - never the internet. Zero hallucinations.
Live Actions
Mid-conversation CRM lookups, record updates, validations, and WhatsApp / SMS triggers - all while the AI keeps talking.
Smart Transfer
Intent detection and call criticality trigger an instant handoff - with full conversation context - to the right human agent.
Conversational Memory
Multi-turn context tracking - remembers what was said ten turns ago and understands nuance across the full conversation.
Code-Mixed Mastery
98%+ accuracy on Hindi-English code-mixing. Trained on how India actually speaks - not a translation layer.
Data Sovereignty
Zero external API calls. Customer data never touches third-party servers. 100% data residency, full compliance.
One Voice Agent. 6+ Indian Languages.
Serve callers in the language they're most comfortable with - and let them switch mid-conversation. The AI follows seamlessly, carrying full context across the switch.
- Mid-call language switching - Hindi to Tamil without losing the thread
- Code-mixing native - the norm, not the exception, in every interaction
- Consistent across channels - same intelligence on voice, WhatsApp, and web
- 98%+ code-mixed accuracy across accents and dialects
Enterprise-Grade By Default - Your Data Never Leaves.
Because we own the entire stack, customer data never touches a third-party server. Zero external API calls, 100% data residency, and the reliability regulated enterprises require.
Zero External APIs
No third-party ASR, LLM, or telephony in the loop - nothing to leak data to.
100% Data Residency
In-country storage and processing to meet local regulatory requirements.
Encryption Everywhere
Encryption in transit and at rest, with role-based access and audit trails.
Consent & Recording
Built-in disclosure, consent capture, and compliant call recording.
Grounded Answers
Responses drawn only from your knowledge base - accurate and on-policy.
99.9% Uptime
Production-hardened infrastructure with redundancy and live monitoring.
Intelligence Is The Foundation You Build On.
See Nuacem Conversational Voice AI live on your own call flows - telephonic agent, voice assistant, conversational IVR, and agent assist - in the languages your customers speak.