Intelligent Patient Engagement, Across Every Touchpoint
Nuacem AI orchestrates the entire care journey - from first enquiry to follow-up - automating scheduling, support and coordination while keeping every interaction private, compliant and secure.
Patient Expectations Outpace Legacy Care Ops
Patients expect instant, personal help on every channel. Phone trees, portals and static forms create friction - and drive avoidable calls, no-shows and drop-off.
Long Wait Times
Patients wait on hold for appointments, results and answers while contact centers stay overwhelmed.
Appointment No-Shows
Missed and un-rescheduled appointments waste clinician capacity and delay care.
Fragmented Journeys
Booking, records, labs and billing live in silos with no shared patient context.
Manual Coordination
Care teams spend hours on scheduling, follow-ups and paperwork instead of patients.
Access & Language
Patients across regions and languages struggle to navigate care and instructions.
Privacy & Compliance
Sensitive health data demands security and compliance that generic bots cannot meet.
From Patient Enquiry To Coordinated Care
Nuacem AI understands patient intent, reasons over your systems, takes secure action and closes the loop - escalating to care teams with full context whenever a human is needed.
- Understands intent in 56+ languages & dialects
- Reasons over records, availability, policy & eligibility
- Acts across EHR, HIS, scheduling & billing systems
- Escalates to clinicians & agents with full context
Understand
"I need to see a cardiologist" - intent, specialty & urgency detected.
Reason
Checks doctor availability, patient history & insurance eligibility.
Act
Books the slot, updates the EHR & sends a secure confirmation.
Resolve
Shares prep instructions & sets proactive reminders on WhatsApp.
One Intelligent Loop, Across The Care Journey
Nuacem AI orchestrates every stage of patient care on a single agentic platform.
Discover
Find the right doctor, service or facility.
Book
Schedule, reschedule & confirm instantly.
Consult
In-person or telemedicine consultation.
Diagnose
Lab tests booked & reports delivered.
Treat
Prescriptions, adherence & guidance.
Follow-up
Recovery check-ins & care reminders.
Retain
Long-term engagement & loyalty.
A Team Of Specialist Healthcare Agents
One orchestrator routes each patient request to the right specialist agent - in parallel, with shared, secure context.
Nuacem Agentic Core
Interprets intent, plans multi-step actions & delegates to specialist care agents.
Scheduling Agent
Triage Agent
Records Agent
Insurance Agent
Watch The Agent Care & Coordinate, Step By Step
Every conversation pairs a real patient chat with the reasoning the agent runs behind it.
Understand
Detects booking intent, specialty & urgency.
INTENTLook up
Queries doctor availability & patient record.
SCHEDULINGAct
Reserves the slot & updates the EHR.
EHRConfirm
Sends confirmation & sets reminders.
FOLLOW-UPUnderstand
Captures results-status intent & identity.
INTENTLook up
Pulls report from the LIS securely.
LISExplain
Generates a safe, plain-language summary.
SUMMARYGuide
Offers a follow-up review if needed.
CAREUnderstand
Detects refill intent & medication.
INTENTValidate
Checks prescription & refill eligibility.
POLICYAct
Routes to prescriber & pharmacy.
PHARMACYRemind
Sets medication adherence reminders.
ADHERENCEUnderstand
Captures coverage question & procedure.
INTENTLook up
Checks policy, benefits & eligibility.
ELIGIBILITYAct
Initiates pre-authorization & claim.
CLAIMSNotify
Tracks status & updates the patient.
STATUSA Care Companion In Every Conversation
Nuacem AI guides patients from question to resolution - booking care, sharing results and answering questions conversationally, in their language, around the clock.
- Conversational booking & rescheduling
- Secure records, reports & results sharing
- Medication & vaccination reminders
- Instant handoff to clinicians with full context
Telemedicine, Made Conversational
Turn voice and video into intelligent, connected care - AI-assisted intake, live consultation and automated post-visit follow-up, all on one platform.
- AI-powered voice IVR & call-center automation
- Video consultation with smart intake & notes
- Real-time transcription & summaries
- Seamless handoff to in-person care
Purpose-Built For Every Patient Moment
From first enquiry to long-term care - automated across the full patient surface.
Appointment Booking
Self-serve scheduling & confirmation.
Appointment Reminders
Proactive, contextual visit nudges.
Doctor Availability
Real-time slots across specialties.
Telemedicine
Video consults with smart intake.
Digital Registration
Paperless onboarding & forms.
eKYC & Verification
Secure identity & consent capture.
Insurance Eligibility
Instant coverage & benefit checks.
Lab Test Booking
Home & center collection scheduling.
Report Notifications
Secure results with plain-language summaries.
Prescription Reminders
Refills & medication guidance.
Medication Adherence
Daily dose reminders & check-ins.
Patient Follow-up
Recovery & post-visit care.
Vaccination Reminders
Schedules, due dates & boosters.
Chronic Care
Ongoing monitoring & support.
Emergency Routing
Priority triage & escalation.
Feedback & Surveys
Automated CSAT & NPS capture.
Plugs Into Your Health IT Stack
Pre-built connectors and open APIs link Nuacem AI to the systems that run your organization.
EHR / EMR
Epic, Cerner & leading record systems
HIS
Hospital information & ADT systems
CRM & Scheduling
Salesforce Health Cloud & scheduling
LIS & Diagnostics
Lab & imaging report systems
Billing & Insurance
Claims, payers & payment gateways
APIs & Webhooks
Secure REST, HL7/FHIR & SDKs