Convojet

AI-Powered Conversational IVR Platform

Nuacem AI’s state-of-the-art technology enables businesses to automate inbound telephone queries using natural language and human‑like interactions to encourage self-service and increase customer satisfaction.
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IP PBX Managed IVR Platform Make Your Customer Conversations Smarter With AI-powered Conversational IVR

With Nuacem AI’s IP PBX Managed IVR Platform, businesses can provide high-quality customer service and improve their call-handling efficiency. The platform combines two key technologies – IP PBX and IVR – to deliver a complete communication solution. With IP PBX, enterprises can manage their telephone systems using internet protocol, allowing for advanced features such as call routing, voicemail, and conference calling. With the addition of an IVR, businesses can automate call handling, gather caller information, and route calls to the appropriate departments or agents.
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How Convojet Benefits Enterprises

Enhance self-service into an effortless experience

Nuacem Conversational IVR offers a seamless and effortless self-service experience for customers. By using intelligent voice bots, customers can freely converse and have their issues resolved successfully, just as they would with a live agent. These voice bots are designed to anticipate customer needs, provide personalized greetings, and adjust their speaking styles based on the context of the conversation.

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Speedy resolutions with an AI-powered conversational IVR platform

With Convojet, customers can resolve their queries faster without waiting in long call queues. The system can quickly route the call to the right agent or provide the customer with the necessary information, reducing call waiting times and the workload on human agents.

Language Independent

Break language barriers with multilingual support in conversational IVR

Nuacem AI's Multilingual Support in Conversational IVR is a game-changer for businesses looking to improve their customer service experience. With the ability to interact with customers in their preferred language, this technology enables companies to cater to a more diverse customer base, breaking down language barriers and promoting inclusivity.

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Reduce agent churn and improve customer experiences with conversational IVR

By automating routine inquiries and directing customers to the appropriate department or agent, conversational IVR systems can help reduce agent churn in call centers by providing customers with a more efficient and personalized self-service experience.

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Intelligent Voice AI Chatbots - The Perfect Blend of Advanced Voice Technology and Human-Like Conversation.

Nuacem’s AI-Powered Conversational IVR Solutions allow your customers to converse in their preferred language while maintaining a conversational tone. Our AI-powered speech recognition understands diverse intents, dialects, and accents, grasps the context of previous chat histories, and personalizes responses for more engaging interaction. With Voice Chatbots, you can create a more human-like communication experience that will satisfy and impress your customers.

Explore Convojet Capabilities

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Automatic Speech Recognition (ASR)

Nuacem AI’s advanced ASR technology is trained using call recordings, allowing context-specific speech recognition. To ensure accuracy, we also utilize proofreading techniques that help to reduce false positives. Our proprietary SLU is designed to filter out the noise and identify essential elements, such as specific entities and intent. This lets us fully understand the caller’s speech, accent, and multiple languages.

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Text-to-speech (TTS) Technology

Nuacem AI system converts written text into spoken words to provide an accessible and engaging experience for users who have difficulty reading or prefer listening to information. Our solutions are designed to provide a natural-sounding voice experience that reads any text aloud with lifelike accuracy. The platform supports a wide range of languages and accents and allows users to customize various voice parameters such as pitch, speed, volume, and tone.

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Sentimental Analysis

Convojet sentiment uses NLP and ML techniques to identify the sentiment or emotion expressed in a text or speech. Through the Sentiment Analysis feature, enterprises can customize their IVR interactions to suit the mood and needs of the customer.

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Voice Detection and Silence Detection

Through Convojet Voice detection, the system can identify whether a human voice is present in the audio input. This is typically done using audio processing techniques such as digital signal processing and machine learning algorithms. Once a voice is detected, the conversational IVR system can initiate a dialog with the user and begin processing their input. Silence detection allows the system to determine when a user has finished speaking, is waiting for a response, and can respond appropriately.

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Agent Extensions and Bot Extensions

Convojet Extensions tools assist customers during an IVR interaction session to improve the customer experience with the help of conversational IVR systems. In an Agent Extension, the IVR call will be transferred to a live agent who can guide them through the process to provide more personalized assistance. In Bot Extensions, IVR systems are integrated with other technologies, such as chatbots or virtual assistants, to provide customers a more conversational and natural experience.

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Easy Visual Drag-Drop Flow Builder

With Convojet Flow Builder, users can create a flow of conversation that guides the caller through a series of questions or prompts and uses their responses to determine the appropriate action. This can include routing the caller to the appropriate department, providing information or assistance, or even initiating a transfer to a live agent.

Convojet - Experience Seamless and Efficient Customer Interactions Across all Industries with Our Tailored Conversational IVR Solutions

Banking & Financial Services

Telecommunications

Retail & E-Commerce

Healthcare

Travel & Hospitality

Others

Apps We Integrate With

Cisco
Avaya
salesforce
Genesys
Servicenow