Autonomous Customer Experience For Every Subscriber
Nuacem AI orchestrates conversations and automates telecom operations end to end - resolving service, billing and network requests across millions of subscribers, on every channel.
Subscriber Expectations Outpace Legacy Support
Operators run on complex stacks and swelling volumes. Traditional IVR and chatbots deflect - they don't resolve.
High Call Volumes
Millions of repetitive queries - recharge, balance, outages - flood contact centers and inflate cost per contact.
Slow Resolution
Fragmented OSS/BSS and manual workflows stretch SIM swaps, porting and provisioning across days.
Agent Overload
Support teams juggle plans, tickets and systems while churn-prone subscribers wait on hold.
Channel Sprawl
Voice, IVR, WhatsApp, RCS and app conversations live in silos with no shared context.
Fraud & Compliance
eKYC, SIM fraud and regulatory checks demand accuracy at massive scale.
Churn & Missed Upsell
Without predictive care, at-risk subscribers leave and upgrade moments are lost.
From Deflection To Autonomous Resolution
Nuacem AI understands intent, reasons over your systems, takes action, and closes the loop - without handing the subscriber a dead end.
- Understands intent in 56+ languages & dialects
- Reasons over plans, usage, billing & network state
- Executes actions in OSS/BSS, CRM & billing live
- Escalates to agents with full context when needed
Understand
"My new SIM isn't working" - intent + subscriber identified.
Verify
eKYC & account check against CRM and identity systems.
Act
Triggers SIM swap in provisioning & billing platforms.
Resolve
Confirms activation, updates ticket, notifies on WhatsApp.
One Intelligent Loop, End To End
Nuacem AI orchestrates every stage of the subscriber journey on a single platform.
Acquire
Guided plan discovery, eligibility & digital onboarding.
Activate
SIM activation, eKYC, porting & provisioning in minutes.
Support
Always-on service for billing, network & device issues.
Retain
Predictive care flags at-risk subscribers & wins them back.
Upsell
Contextual data & plan upgrades at the right moment.
A Team Of Specialist Agents, Orchestrated
One orchestrator routes each subscriber request to the right specialist agent - in parallel, with shared context.
Nuacem Agentic Core
Interprets intent, plans multi-step actions & delegates to specialist agents.
SIM & eKYC Agent
Billing & Recharge Agent
Network Service Agent
Retention Agent
Watch The Agent Resolve, Step By Step
Every conversation pairs a real subscriber chat with the reasoning the agent runs behind it.
Understand
Detects activation intent + new SIM on account.
INTENTVerify
Runs eKYC against identity & KYC systems.
eKYCLook up
Confirms SIM inventory & account eligibility.
OSS/BSSProvision
Triggers activation in provisioning platform.
ACTIONResolve
Confirms & notifies subscriber.
DONEUnderstand
Captures port-in intent & target plan.
INTENTValidate
Checks UPC code & eligibility.
MNPOrchestrate
Files porting request with the registry.
WORKFLOWTrack
Monitors status & sends live updates.
STATUSResolve
Confirms cutover & activates plan.
DONEUnderstand
Detects balance + recharge intent.
INTENTLook up
Pulls usage from billing system.
BILLINGRecommend
Suggests best-fit pack for usage.
AI OFFERTransact
Processes secure UPI payment.
PAYMENTResolve
Activates pack & confirms.
DONEUnderstand
Captures outage report + location.
INTENTDiagnose
Checks live network & tower status.
NETWORKTicket
Auto-creates & links a service ticket.
OSSNotify
Sets proactive restoration alert.
FOLLOW-UPResolve
Confirms restoration to subscriber.
DONEPurpose-Built For Every Subscriber Request
From activation to retention - automated across the full telecom support surface.
SIM Activation
Instant activation with automated eKYC verification.
Number Portability
End-to-end MNP port-in and port-out handling.
Recharge & Bill Pay
Secure payments, disputes and auto-reminders.
Plan Upgrades
Contextual recommendations and one-tap upgrades.
Data & Usage
Real-time balance, usage alerts and top-ups.
Network Outage
Proactive status checks and restoration alerts.
Complaint & Tickets
Auto-created, routed and tracked service tickets.
Broadband & Fiber
Installation scheduling and connection support.
Device Troubleshooting
Guided fixes for handset and connectivity issues.
Retention Campaigns
Targeted win-back journeys for at-risk subscribers.
Fraud & Spam
SIM fraud detection and spam reporting support.
Dealer & Partner
Self-serve support for channel partners & dealers.
Plugs Into Your Telecom Stack
Pre-built connectors and open APIs link Nuacem AI to the systems that run your network and business.
OSS / BSS
Provisioning, inventory & order management
CRM
Salesforce, MS Dynamics & custom CRMs
Billing Systems
Charging, invoicing & payment gateways
Ticketing
ServiceNow, Freshdesk & Zendesk
APIs & Webhooks
Secure REST, event streaming & SDKs
Data & Warehouse
Analytics, lakes & identity systems
Measurable Impact Across Operations
What telecom teams see after deploying Nuacem AI across their subscriber base.
Every Conversation Becomes Insight
Live conversation analytics surface intent trends, failure points and revenue signals across millions of interactions.
- Real-time intent & sentiment dashboards
- Containment, CSAT & resolution analytics
- Predictive churn & upsell scoring
- Customer 360 across every channel
Built For Operators At Scale
Automating recharge, balance and SIM queries cut our contact-center volume dramatically while keeping subscribers happy.
Number portability and provisioning that used to take days now resolve in minutes - with no human in the loop.
Predictive care and contextual upsell turned our support channel into a retention and revenue engine.