Say Hello to Advanced Live Agent Assistant Suite Integrated with AI
Take advantage of the robust AI Powered Live Agent Assistant to improve customer engagement and support services using cutting-edge technologies to offer personalized and efficient customer support across chat, email, voice, and video.
Empowering Agents for Exceptional Customer Experiences through AI Automation
Experience the Future of Customer Service with our Agent Assistant AI: Elevating Agents, Enhancing Productivity, and Delivering Exceptional Customer Experiences
How Engagejet Benefits Enterprises
Provide timely responses to customers
Through Automatic Routing technology, AI-powered live agent assistant can automatically route customer queries to the most appropriate agent based on the query type and the agent's skill set. This can help reduce wait times and ensure customers receive a timely response.
Enhance the customer support resources
Artificial intelligence and human support enable Engagejet to provide round-the-clock availability, instant responses, and support through multiple channels. By providing immediate agent assistance and recommendations, businesses can increase sales and revenue.
Helps with customer acquisition and onboarding
Engagejet allows businesses to interact with potential and existing customers who visit your website in a personalized and effective way. Assist and answer new customers' questions, ensuring they have a positive experience using your product or service.
Helps with customer acquisition and onboarding
Engagejet allows businesses to interact with potential and existing customers who visit your website in a personalized and effective way. Assist and answer new customers' questions, ensuring they have a positive experience using your product or service.
Overcome language barriers
Powered by Integrated translation tools that can automatically translate messages between the customer and the support representative helpful when dealing with customers who speak a different language.
Overcome language barriers with Multi-Lingual Support
Powered by Integrated translation tools that can automatically translate messages between the customer and the support representative helpful when dealing with customers who speak a different language.
Gain insights into customer behavior
Businesses can track customer behavior in real-time to identify patterns and trends to gain valuable insights. Companies can collect data on customer preferences, pain points, and other key metrics that helps to take business decisions.
Connect with Your Customers Across Multiple Channels
Explore Engagejet Capabilities
End-to-End Integrated Performance Dashboard
Live chat dashboard is a powerful tool that allows businesses to track and analyze key metrics during live chat operations. It provides key metrics such as response time, chat volume, customer satisfaction, agent performance, and more.
This will help businesses make wise decisions to improve customer support operations and deliver better customer experiences.
Auto-Suggestions for Agent Responses
EngageJet showcases AI-generated suggestions for agents in live chat operations by leveraging advanced NLP algorithms. Nuacem AI suite can analyze customer inquiries and generate contextually relevant responses in real-time, allowing agents to respond to inquiries more quickly and accurately. AI-generated suggestions tailored to individual customers, considering their purchase history, support history, and other relevant data points to provide personalized recommendations.
Co-Browsing for Seamless Collaboration
See it together, solve it together
Co-browsing in live chat operations enables agents to share and access web pages or applications with customers in real time. Agents can guide customers through complex processes, troubleshoot issues, and offer personalized support by resolving issues quickly
Integrated Video and Voice Experiences
Enhancing customer support and experience with fully integrated video and voice capabilities can revolutionize how businesses interact with customers. Enterprises can provide their customers with a more personalized and interactive support experience, allowing them to resolve queries and concerns quickly and efficiently.
NLU Powered Embedded Learning Management
Never miss a knowledge element, capture, ingest and train the knowledge base with our innovative learning loop capability on the platform, which captures all the failed inputs from the customers and newly suggested agent outputs to the customers for the development of the integrated knowledgebase and avoids frequent training with the help of a Knowledgebase.
Advanced Smart Routing with Agent Handoff
All the incoming conversations can be smartly routed and queued to the agents based on the departments, teams, or language skills the agents are tied to or equipped with. Our platform can integrate with any third-party system with an option to expose these services via APIs.
Real-Time Analytics and Reporting
Engagejet also offers real-time analytics and reporting, enabling businesses to track customer interactions and gain insights into customer behavior and preferences. This data can then be used to optimize customer support strategies and improve overall customer satisfaction.Empower Your Business with Our Intelligent Agent Support Across Industries
Engagejet can be implemented across various industries to enhance customer support and engagement, provide real-time assistance, and improve overall customer satisfaction. With the rapid development of technology and the increasing demand for instant gratification, live chat solutions have emerged as a convenient and effective way for businesses to communicate with their customers, no matter where they are.
Apps We Integrate With
