About Nuacem AI
At Nuacem AI, we thrive on helping businesses connect with their customers when, where, and how they prefer. By leveraging personalized, data-driven insights, businesses can create the game-changing experiences that customers demand. Nuacem AI offers a cognitive customer engagement cloud platform designed to enhance customer experiences across text, voice, and video through its proprietary, advanced Whitebox NLU engine.
Job Summary
Nuacem AI’s platform enables large enterprises to launch intelligent chatbots for their end customers. As a Product Manager, you will be responsible for ensuring an excellent end-customer experience across chatbots launched by our enterprise customers. You will collaborate with the Solution Engineering team to build chatbots and work with Data Analysts to benchmark their accuracy and performance. You will also coordinate with the Solution Architecture and Customer Success teams to communicate product performance metrics, success measures, and KPIs to customers.
Responsibilities and Duties
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Define and drive Nuacem AI’s product strategy based on the conversational AI landscape, competitive analysis, and customer needs.
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Own the end-customer experience of chatbots built using Nuacem AI’s platform.
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Collaborate with the Engineering team to plan, execute, and drive the product roadmap.
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Define quarterly product objectives and identify key initiatives.
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Ensure that chatbots launched for enterprise customers meet Nuacem AI’s quality and accuracy standards.
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Work with the Solution Architecture team to define acceptance criteria for pilots and proof of concepts (PoCs).
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Coordinate with the Customer Success team to communicate chatbot performance metrics and outcomes to customers.
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Work closely with new and existing customers to understand their needs and translate them into product requirements.
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Communicate issues, updates, and progress related to customer chatbots across internal teams.
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Promote the conversational AI vision, roadmap, and product decisions, ensuring that customers, partners, and internal stakeholders are aligned and informed.
Required Experience and Qualifications
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2+ years of end-to-end product management experience, with strong product judgment and a good understanding of customer needs.
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Experience with contact center products and voice-based products.
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Strong problem-solving, analytical, and organizational skills.
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Excellent verbal and written communication skills.
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Self-motivated, proactive, and results-oriented, with the ability to take ownership and deliver outcomes.
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B.Tech qualification; an MBA is preferred.