As far as emerging technologies are concerned, conversational AI is transforming the global customer experience. We are in the 4th business revolution, and traditional manufacturing and supply chain management has endured a complete digital makeover. The components of the supply chain in the age of industrial AI have become essential, considering the nature of the workload.
Customers are constantly in touch with your businesses to know the status of assigned work. The major pain point is how to keep track of your SCM process on live mode?
This is where Nuacem’s flagship products play an essential role in resolving the queries 24/7 for your esteemed business. If your customer considers you reliable, then it’s of utmost importance to delivery on time. You gain customer trust through the conversational AI offered by Market leaders.
Supply chain management is a complex process. They expect unsurprisingly established workflows. In this competitive environment, conventional interface and complex routings of apps may affect the user experience adversely. Like GUI now we have CUI – Conversational user interface wherein we will know the necessary details through natural language either through text or voice.
Automation has allowed superior management of the flow of goods and services, sophisticated analytics, leading-edge warehousing, and inventory management plans.
Nuacem's flagship AI-powered chatbots offer a Conversational User Interface - CUI solutions for your supply chain and manufacturing operations. Right from placing orders to processing payments and tracking orders, these bots perform multiple requests.
With easier data retrieval and better interaction with your CRM systems, bots are helpful in transforming the user experience for your customers from start to finish. Unlike ordinary monotonous bots, nuacem’s bots are fully capable of understanding your customers’ utterances and perform intent analysis.
Nuacem’s smart and intelligent chatbot machine learning engine acts as an independent platform maintaining its database, which can be integrated into any of your systems. Each system will be assigned an organization ID, and training data, will be stored in the database against that ID along with the primary language of the bot.
The models generate pickle files for every bot and stores the training data in these files. The pickle files are generated depending on the engine uses neural network models to predict answers in a contextual manner. Every user input will be sent to the engine to check whether there is any intent/faq/smalltalk/entity matches.
The following are essential benefits of integrating smart and intelligent bots to your enterprise platform for better customer experience, which in turn boosts your business.
Superior Customer Relationships:
Conversational User Interface:
Integration with Enterprise Systems:
Maintenance and Support:
To provide you the right intelligence to the right individuals at the right time is a primary pain point for most of the SCM enterprises. With bots, you ensure a transparent supply chain management for your associates, customers, and merchants. Customers can flawlessly track their shipments round the clock.
Finally, Nuacem is an AI-powered omnichannel customer engagement platform that represents the full features and capabilities required to build advanced customer engagement, experience, and support solutions built for your businesses. The Nuacem’s flagship Conversational Platform - Botjet, delivers comprehensive features and abilities required to develop advanced and intelligent enterprise-grade chatbot solutions.
Nuacem's AI platform powers natural language business products that are continually enhanced through AI-powered tools and platforms that empower human capital to evaluate performance manages the conversations and enhance end-user experience immaculately.
Innovation in conversational AI, fused with the propagation of messaging apps, are fuelling the progress of chatbots. Humans are inherently able to talk and connect in natural language. However, we weren’t born with panels to swipe or keyboards to key in text.