Automate Support with Conversational AI for Retail & Ecommerce

Conversational AI in retail is rapidly changing the way how retail industries interact with their customers on a daily basis.

Deliver Engaging and Interactive user experience with Conversational Commerce

Conversational commerce enables a more seamless and personalized shopping experience for customers with AI chatbots or virtual assistants to make user journeys more fun and engaging.

24/7 Shopping Cart Assistant

With NLP and NLU, AI Chatbots interact more conveniently and are accessible to customers. The bot assists the user in adding items to their cart, searching for products, getting product recommendations, and completing their purchases.

Voice-Controlled interfaces to automate customer support operations

Allows businesses to interact with customers through voice commands, improve efficiency, reduce costs, and provide more personalized and accurate responses to customer inquiries.

Real-time Intent Analysis by Monitoring Conversations

Utilizing conversational commerce AI, we can analyze conversations in real-time to detect consumer trends and intents. This enables us to give you actionable insights that can assist you in making more informed business decisions.

Automate end-to-end user journeys with WhatsApp Commerce

Integrate WhatsApp functionality into your e-commerce platforms by enabling digital communication technologies and create automated responses and proactive notifications to streamline e-commerce operations.

Virtual Product Demonstrations through Video Conferencing

Video conferencing technology facilitates real-time, face-to-face interactions between customers and businesses during the process of purchasing goods or services. This can provide a more personal and engaging customer experience to build trust and increase sales.

Connect buyers with products they want to buy with our Multilingual Capabilities

Our advanced natural language processing and localized machine learning will determine what shoppers want to buy. Our Nuacem AI machine automatically learns to take action, understands intent, and displays intent and meaning, presenting the most relevant results.

Engage your customers to experience the convenience of shopping through conversation.

Discover the Power of Conversational Commerce

Utilizing multiple interfaces (including messaging apps, chatbots, voice assistants, video bots etc.), Conversational Commerce offers a rich shopping experience with personalized product discovery solutions. Some real-world use cases include:

Personalized Recommendations

Conversational commerce provides personalized recommendations to customers based on their browsing and purchase history. This can help customers discover products that they may be interested.

Delivery Tracking

Automated notifications or updates are sent to users via the chat platform, making the process more convenient and seamless.

In-chat payment integration

Enabling customers to enter their payment information and complete the transaction in the same chat session in a secure and safe manner.

Live chat support to provide post-purchase assistance

Providing effective post-purchase assistance with live chat makes it easy for customers to get the help they need and respond quickly and efficiently to their inquiries.

Monitoring e-commerce support conversations

Our AI Machine regularly reviews and analyses customer interactions with support representatives to ensure that customer concerns are handled effectively and efficiently.

Reduce cart abandonment rates

Conversational commerce creates an engaging shopping experience for customers by providing information about available promotions or discounts to increase conversions and reduce cart abandonment rates.

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