About Nuacem AI
At Nuacem, we thrive on helping you connect with your customers when, where, and how they desire. Using personalized and data-driven insights, businesses create the-game changing experiences that customers demand, and with Nuacem AI, you can too. We are the world’s first and only Cognitive Customer Engagement Cloud platform that can fully amplify customer experience on Text, Voice & Video leveraging proprietary and advanced Whitebox NLU Engine.
Job Summary
Naucem AI’s solution is used by large enterprises to launch smart chatbots for their end-customers. You will be responsible for the end-customer experience of bots launched by our enterprise customers. You will work with the Solution Engineering team to build bots and a team of Data Analysts to benchmark the accuracy of the bot. In addition, you will interface with the Solution Architecting team and the Customer Success team to communicate success metrics and KPIs to the customer.
Responsibilities and Duties
- Define and drive Nuacem product strategy based on the conversational AI landscape, competitive analysis, and customer needs.
- Own the end-customer experience of chatbots built using Nuacem AI’s platform.
- Work with Engineering to plan, execute and drive the roadmap for our platform.
- Identify quarterly product objectives and key initiatives.
- Ensure that bots launched for our enterprise customers meet Naucem AI’s quality and accuracy standards.
- Work with the Solutions Architect team to spec out acceptance criteria for pilots and proof of concepts.
- Interface with the Customer Success team to communicate bot metrics to the customer.
- Work closely with both new and existing customers to understand their needs and translate them into product requirements.
- Communicate issues and progress of Nuacem AI’s customer bots cross-functionally within the company.
- Constantly evangelize the conversational AI vision, roadmap plans and product decisions to customers, partners and stakeholders are aligned and have context.
Required Experience and Qualifications
- 2+ years experience in end to end product management with excellent product sense.
- Experience with Contact Center products, Voice products.
- Good problem solving and organization skills.
- Excellent oral and written communication skills.
- Driven, proactive and able to get things done.
- B.Tech, MBA (preferred).
