Automate Support with Conversational AI for Healthcare

Conversational AI in healthcare is rapidly changing the way how healthcare sectors interact with their customers on a daily basis.

Deploying AI-Powered Self-Service System for Intelligent Patient Engagement and Enhanced Healthcare Ecosystem

By implementing AI-powered patient engagement tools, individuals have greater control over their health and well-being. These solutions enable access to personalized health information, schedule appointments, and communicate with healthcare professionals via chatbots or other AI interfaces.

AI-powered self-service assistant for patients

AI-powered patient assistants can improve patient satisfaction and enhance the overall patient experience by offering quick, convenient support in the healthcare industry, like scheduling appointments, answering patient questions, and identifying symptoms.

Real-time medical assistance with professionals through Live Chat Solutions

Improve access to healthcare by offering patients fast and convenient medical assistance through Live Chat Solutions equipped with communication tools, triage functions, and diagnostic capabilities.

AI-powered video calls provide more convenient and accessible healthcare

Video-based conversational AI can help healthcare providers gather relevant patient information through video, provide personalized recommendations and advice in real-time, like symptom checking, telemedicine appointments, and triage assessments, and reduce the need for in-person visits.

Conversational IVR to automate phone communication with patients

Conversational IVR allows patients to interact with the healthcare provider’s system through voice commands and responses regarding appointment scheduling, prescription refills, test results, etc. This technology can streamline and improve the patient experience and reduce wait times and the workload for healthcare staff.

IVAs to remind patients about post-visit or discharge requirements

Intelligent virtual assistants (IVAs) communicate with patients via text, voice, or chat and send automated reminders regarding follow-up appointments, medication schedules, and lifestyle changes to promote better health outcomes. Also, provide patients with educational resources, such as articles and videos, to help them understand and comply with their post-visit or discharge requirements.

AI-Enabled Patient-Centric Data Platform

Using artificial intelligence (AI) to gather and analyze patient data to provide patients with a more personalized healthcare experience. Nuacem Suite brings all relevant patient data, such as medical history, demographic information, test results, and treatment plans, into one place. This will make it easier for healthcare providers to access and use this information in order to make informed decisions about patient care.

Enhance your patient experience by empowering your healthcare operations with our cutting-edge communication suite.

Explore real-world examples of how conversational AI can improve patient outcomes in healthcare.

Conversational AI in healthcare can serve as a virtual ‘healthcare consultant’ at any time, answering millions of questions daily about major and minor health-related issues. Some everyday use cases include:

Appointment Scheduling

Automate the scheduling of doctor visits and follow-up appointments, reducing the burden on administrative staff and increasing patient satisfaction.

Telehealth consultations

Patients can use conversational IVR to connect with healthcare providers for remote consultations and treatment.

Remote Patient Monitoring

Use conversational AI to gather health data and track vital signs, medication adherence, and health status, especially for patients with chronic conditions.

Health Education

Use conversational Video Bots to provide patients with health information and educate them on managing their conditions, reducing the risk of hospital readmissions.

Emergency support

Patients can use live chat to receive emergency medical support and guidance in case of severe medical conditions.

Billing and insurance

Patients can use Intelligent Virtual assistants to inquire about their insurance coverage, check their billing statements, and make payments.

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