Nuacem AI Voice and Video Engagement Gateway
Leverage voice-based customer self-service
Enhance customer experience and reduce your agent calls with Cutting-Edge AI-enabled Conversational IVR. Uses NLP and advanced speech recognition technology to understand and interpret customer requests, allowing them to access the information they need.
Seamless human agent handoff
Let bots pick up customer conversations, transferring them to human agents if required, seamlessly all over the voice calls. Our machine integrates voice bots and NLP to understand customer intent and determine when a human agent is required.
Build custom conversational models
Integrated Automated Speech Recognition and Speech-To-Text capabilities to build custom voice experience models to create personalized and engaging voice experiences for your customers.
1:1 Video Engagement Capabilities
Proprietary, safe, and secure video engagement platform with advanced user experience and analytics enabling businesses to engage with their customers through immersive 1:1 video interaction enhancing customer engagement and satisfaction.
Engaging conversational UIs for enhanced voice experiences
Powerful proprietary NLU Engine
Our framework enables custom voice experience modelling and integration with connected devices like Alexa and Google Home. With our advanced NLU engine, businesses can create conversational models that can understand and interpret natural language, allowing for more intuitive and engaging interactions with users.
Built-in EmotionAI for emotional state identification over Video Calls
And other Cutting-Edge video capabilities such as video calls, video conferencing, screen sharing, co-browsing, and annotation. With Nuacem AI built-in Emotion AI allows emotional state identification over video calls, and also can gain valuable insights into their customers' emotional states, helping them to better understand their needs and provide a more personalized and empathetic experience.
Native integration for enhanced customer experiences
We provide a framework for modelling custom conversations over multiple platforms with native support and voice and video capabilities over WebRTC. With Nuacem AI's native integration, businesses can easily integrate our conversational models with their existing platforms, including websites, messaging apps, and social media platforms.
