Conversational AI · AI Agents Pricing Partnership Company Contact Sales
Video & Voice Gateway · Formerly Covnia

Real-Time Video & Voice You Can Build On

Video CX is Nuacem AI's WebRTC-based video API and voice gateway infrastructure - embed high-quality video, voice, screen sharing and real-time chat into your apps, websites, and systems. Flexible, secure, and ready to scale across every industry.

1080p
HD Video
<150ms
Real-Time Latency
99.9%
Uptime SLA
256-bit
Encryption
Arun Menon on a video call REC
Sure, let me walk you through the policy options - I can sense this is important to you.
Arun Menon · Support Lead
Priya K.Priya K.
Rahul S.Rahul S.
Meera N.Meera N.
9k=+4Viewers
Emotion AI
Reading sentiment live
On-Prem
Or SaaS & API ready
Trusted by global enterprises
Hyundai
Vistara
TVS Credit
Jio-bp
Sanofi
Ashok Leyland
Hindware
Cell C
Ramoji Group
Platform Capabilities

One Gateway For Video, Voice & Beyond.

WebRTC-grade real-time communication you can embed anywhere - flexible deployment modes, AI-powered insights, and clean third-party integration.

WebRTC Video API

Real-Time Video, Embedded

Integrate high-quality audio and video into apps, sites, and systems with screen sharing, file sharing, and real-time chat built in.

P2P & Media Server (SFU)

Scale From 1:1 To Webinars

Direct peer-to-peer calls for two or more users, or an SFU media server that distributes streams to large groups and webinars.

Emotion AI

Read Non-Verbal Cues

Interpret facial expressions and subtle non-verbal cues during live conversations - removing the guesswork from online interactions.

Real-Time Analytics

Track Every Call Metric

Monitor call duration, quality, and participant engagement with detailed reports and dashboards to spot trends and improve.

3rd-Party Integration

Cross-Platform Support

A robust API and voice gateway that slots into your existing tools - reach a broader audience across platforms and devices.

AI Summaries & Captions

Accessible By Default

Auto-summarize key points in real time and provide instant captions and transcripts - making every meeting accessible and efficient.

The Live Room

A Complete Video Experience.

Group calls, screen sharing, recording, live transcription and AI-powered insights - everything your teams and customers need lives in one secure room.

Policy Review · Customer Support
4 participants · 12:08 elapsed
Recording
Arun Menon Empathetic Arun Menon
Priya K. Curious Priya K.
Rahul S. Muted Rahul S.
Meera N. Engaged Meera N.
Transcript Summary Sentiment
Live Transcription
PK
Priya K.12:04
I'm worried the new plan won't cover my existing claims.
AM
Arun Menon12:05
Completely understandable - let me walk you through exactly what's covered.
MN
Meera N.12:07
I'll share the comparison sheet on screen now.
AI Summary
Key Points
  • Customer concerned about claim continuity
  • Agent confirmed existing claims are covered
  • Comparison sheet shared on screen
Next Action
Email signed policy comparison · due today
Emotion AI · Live Read
Trust82
Engagement74
Concern38
Satisfaction69
Overall tone is positive - concern dropped 22% after the coverage explanation.

Group Calls

Multi-party rooms for teams, webinars, and events.

Screen Sharing

Share a window, tab, or full screen in one tap.

Call Recording

Capture full sessions securely for review and audit.

Speaker Detection

Auto-highlight whoever's actively speaking.

Co-Browsing

Guide customers through pages together, in real time.

Whiteboard

Sketch, annotate, and brainstorm on a shared canvas.

Live Transcription

Real-time captions and searchable transcripts.

Sentiment Analysis

Emotion AI surfaces tone and engagement live.

Emotion AI

More Meaningful, Intuitive Conversations.

Revolutionize live video communication with Video CX. Accurately interpret non-verbal cues and subtle facial expressions - eliminating guesswork and giving your teams a deeper understanding of emotions during every online conversation.

  • Detect facial expressions and engagement in real time
  • Surface tone shifts so agents can respond with empathy
  • Turn sentiment into measurable CX insight
Talk to Our Experts