Use Cases

Conversational AI for Insurance Industry

insurance head img

Conversational AI Empowers the Insurance Industry by simplifying the way customers interact.

87%

of insurance brands invested over $5 million in AI-related technologies each year.

$1.3B

AI chatbots for insurance will lead to cost savings of almost $1.3 billion by 2023

44%

of customers are comfortable using Conversational AI powered chatbots to make insurance claims

Redefining Customer Experience in the Insurance Industry with AI Virtual Assistants

insurance faqs

Insurance FAQs

Instantly responds to customer FAQs on products, services, and policies and transfers complex inquiries to a human agent

in policy

Insurance Policy Details

Assists policyholders 24/7 about the total coverage, renewal date, premium due, countries or states of coverage, deductibles, and nearby network hospitals

policy purchase

Policy Purchase

Collects relevant data and sells policies to customers based on their income, medical history, size of their family, existing policy, and search history

premium calc

Premium Calculation

Instantly calculates and displays the premium paid/due to customers and assists customers in paying the premium through the same conversational bot

claim tracker

Claim Tracker

Gathers information instantly, fills new insurance claims forms for the customers, and seamlessly tracks and updates the status of the existing claims

policy renewal

Policy Renewal

Notifies policyholders about the policy's expiration date, cross-sells and upsells similar policies and assists them in renewal or new policy purchase seamlessly

lead generation

Lead Generation

Engage with visitors when they land on the website or other digital integrated platforms, respond to their queries, collect their information and convert them into leads

data security

Data Security

View reward/loyalty account balance and summary; Customers can withdraw or reimburse their rewards/loyalty points in the chat.