Sr. Solutions Specialist

About Nuacem AI

At Nuacem, we thrive on helping you connect with your customers when, where, and how they desire. Using personalized and data-driven insights, businesses create the-game changing experiences that customers demand, and with Nuacem AI, you can too. We are the world’s first and only Cognitive Customer Engagement Cloud platform that can fully amplify customer experience on Text, Voice & Video leveraging proprietary and advanced Whitebox NLU Engine.

Job Summary

As Senior Solutions Specialist, you will work with the Naucem AI Customers to help them launch conversational interfaces on their own website, Facebook Messenger, Kik, Skype, Slack, Telegram and SMS, or skill on Amazon Alexa or Google Home supported devices.

Responsibilities and Duties

• Provide technical support for pre and post-sales customer issues.
• Build prototypes for demo and work with the Product/DevOps team to enhance/deploy to Production.
• Train the customers to use the platform effectively.
• Attend daily scrum meetings and Report on product performance.
• Analyze Customer requirements and train/help them to debug/implement new use cases.
• Analyze server logs to identify potential issues and work with developers (or customers) to fix.
• Provide developers with feedback from customers and help identify new features/development areas.

Required Experience and Qualifications

• Proven work experience as a Solutions Specialist or Technical Account Manager.
• Solid technical/engineering background.
• 3-4 years of experience with programming languages like Javascript, Python or Java.
• Experience building quick prototypes for demo and PoC’s.
• Familiarity with Agile Engineering processes and Issue tracking systems like JIRA.
• Strong analytical & problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to grasp Customer requirements and suggest timely solutions.