Formerly ConvoJet · The Sovereign Voice Stack

Conversational
Voice AI for
Modern Enterprises.

A Voice AI platform built from the ground up for India - owning the entire stack from telephony to speech to language, so you automate calls in 6+ languages your customers actually speak.

Sub-second response Code-mixed fluency Zero external APIs
1M+
Daily Calls Handled
<800ms
Response Time
6+
Indian Languages
99.9%
Platform Uptime
PS
Priya Sharma
Inbound · BFSI · EMI reschedule
On call · 02:14
CallerMujhe apni EMI ki due date thodi aage badhwani hai - salary late aayi hai.
Nuacem Voice AIBilkul. Aapki next EMI 5 tareekh ko due hai - main ise 15th tak move kar sakti hoon, no late fee. Confirm karein?
Intent · Reschedule EMI Hindi + English Confidence 0.98
In production for India's leading enterprises
Hyundai
Vistara
TVS Credit
Jio-bp
Sanofi
Ashok Leyland
Hindware
Cell C
Ramoji Group
The Problem

The Market Is Broken - In Three Specific Ways.

Every enterprise running customer voice today faces the same three problems. We built our platform from scratch to solve exactly these.

Vendor Sprawl

Disconnected Stacks

ASR from one vendor, the LLM from another, telephony from a third. Three invoices, three support queues, finger-pointing when things break - and latency that compounds with every API hop.

Language Gap

Indian Languages: An Afterthought

Global platforms treat Hindi as a translation layer. Nobody optimises for how Indians actually speak - code-mixed and messy. "Mujhe EMI postpone karni hai" breaks every English-first model.

Lost Context

Channel Amnesia

A customer chats on your website, then calls your number, then follows up on WhatsApp. Three conversations, zero continuity - the AI forgets everything between channels.

The Sovereign Stack

Every Component Built And Owned By Us.

No vendor lock-in, no third-party hops, no data leaving your boundary. We don't rent the stack - we operate it, so we control quality, latency, and cost end to end.

Telecom Infrastructure

We don't rent phone lines - we operate them. Crystal-clear quality, instant scalability, and pricing we control end to end.

FreeSWITCHDrachtio SIPRTPEngine

Custom ASR

Trained on 80,000+ hours of real Indian speech - Hindi, English, Tamil, Telugu, and critically, code-mixed combinations.

NeMo FastConformerRNNT streaming80,000+ hrs corpus

Fine-Tuned SLM

Not a generic LLM trained on Wikipedia. Our model understands Indian business contexts - collections, admissions, appointments, sales - natively.

Domain fine-tunedGrounded answers

Natural TTS

Voices that sound human, not robotic. Pronounces Indian names correctly and maintains a natural conversational rhythm callers trust.

Code-mixed deliveryLow-latency streaming
Sub-Second By Design

We Control Every Millisecond - No API Hops.

Because we own the full pipeline, voice activity detection, recognition, reasoning, and speech all run as one tightly coupled loop - a conversation that responds in under 800ms.

Step 01
VAD
Detects speech and turn-taking in real time.
Step 02
ASR
Streaming recognition tuned for code-mixed Indian speech.
Step 03
SLM
Intent, reasoning, and dialog grounded in your knowledge.
Step 04
TTS
Natural, human-like speech back to the caller.
<800ms
End-to-end response
Barge-in
Interrupt & talk naturally
0 hops
No third-party APIs in the loop
10,000+
Concurrent calls
Three Products, One Brain

Telephonic & Voice - One AI.

The same GenAI brain powers every voice channel. Pick the surface; the intelligence, languages, and grounding come standard.

Product 01

AI agents that handle calls like your best employee.

In Hindi, English, or both - on inbound and outbound. Query resolution, payment reminders, lead qualification, and feedback, all automated and production-hardened.

  • Inbound & outbound - resolution, reminders, qualification, and feedback, all automated.
  • Code-mixed fluency - "Mujhe EMI postpone karni hai" understood natively, not translated.
  • Live actions mid-call - CRM lookups, record updates, and WhatsApp / SMS triggers.
  • Smart human transfer - criticality triggers an instant handoff with full context.
RK
Rohan Kapoor
Outbound · Collections · EMI reminder
Live
Nuacem Voice AINamaste Rohan ji, aapki EMI 3 din mein due hai. Kya main abhi pay-by-voice se complete kar doon?
CallerHaan, abhi kar dete hain.
Pay-by-voiceCRM updatedSMS receipt sent
Product 02

Your website gets a voice. Visitors navigate by talking.

Embed a voice-powered assistant that helps visitors find information, complete forms, and navigate your site - hands-free, from a single script tag.

  • Voice navigation - users speak what they need and the assistant guides them straight there.
  • Form completion - voice-powered data entry for faster conversions and fewer drop-offs.
  • Context aware - understands the page to give relevant, accurate responses.
  • Single script-tag deploy - embeddable floating widget, SPA-persistent connection.
Web Voice Assistant
nuacem.com · pricing page
Listening
VisitorTake me to the enterprise plan and start a demo booking.
AssistantOpening the Enterprise plan now - I've pre-filled your demo form. Shall I confirm Thursday 4 PM?
Browser WebRTCSIP.jsForm pre-filled
The Voice Console

Run Every Call From One Workspace.

Agent assist, live monitoring, outbound campaigns, and deep analytics - a single console for the whole voice operation.

app.nuacem.ai/voice Connected

Agent Assist

Real-time co-pilot on every live call
AllNegativeEscalations
PS
Priya Sharma
BFSI · EMI reschedule · Hindi + English · Sentiment: Positive
04:12
CustomerMeri EMI ki date is month thodi aage ho sakti hai? Salary late aayi hai.
AI AgentBilkul, main check karti hoon. Aapki next EMI 5 tareekh ko due hai - usse 15 tareekh tak move kar sakte hain.
CustomerHaan, 15th perfect rahega. Koi extra charge?
AI suggestionsLive
Next best action
Offer a one-time EMI date change to the 15th. No late fee within grace window.
Knowledge · EMI policy
Date change allowed once per quarter. Confirm via OTP and log in CRM.
Live action
Reschedule EMI · OTP sent
Active Now
1,284
AI 1,061 · Human 223
In Queue
37
Wait 0:08 avg
Containment
83%
live
Escalations
4.2%
within SLA
Live callsAuto-refresh
#1
EMI reschedule · +91 98••• 21
HI+EN · AI Agent · 02:14
In progress
#2
Order status · +91 90••• 07
Tamil · AI Agent · 00:48
In progress
#3
Complaint · +91 99••• 53
Hindi · Agent · Rohan · 03:36
Escalated
#4
Appointment · +91 81••• 19
English · AI Agent · 01:05
Resolved
#5
Payment · +91 73••• 88
Telugu · AI Agent · 01:52
In progress
#6
KYC update · +91 96••• 40
HI+EN · Agent · Neha · 02:41
Escalated
Dials Today
86,420
on pace
Connect Rate
64%
+9%
Goal Completion
41%
collections
Active
6
2 scheduled
Campaigns6 active
C
EMI reminders - Aug
Collections · HI+EN · 52,140 dialed · 41% goal
Running
R
Policy renewal drive
Renewals · Multi · 28,900 dialed · 37% goal
Running
S
Demo lead qualification
Sales · English · 11,260 dialed · 29% goal
Running
D
Delivery confirmations
Reminders · Tamil · 9,840 dialed · 88% goal
Finishing
P
Post-service CSAT
Survey · Multi · 4,120 queued · 22% goal
Scheduled
Total Calls
2.41 L
+18%
Containment
82%
+6 pts
Avg Handle Time
2m 14s
−22%
CSAT
4.6
of 5.0
Call volume by hourPeak 7–9 PM
Language mix
Hindi + English48%
English24%
Tamil12%
Telugu · Marathi · other16%
Omnichannel Deflection

Move The Call To Chat - The Moment It Helps.

An inbound caller's intent is understood, then seamlessly moved to WhatsApp, web chat, or SMS / RCS - where AI self-service resolves the request and full context follows.

1

Customer calls

"I want to know my loan status." A natural, code-mixed request lands on the line.

2

AI identifies intent

Conversational AI understands the request in natural speech - no menu to navigate.

3

Smart channel switch

"To help you faster, I'll send a secure WhatsApp link to continue."

WhatsAppSMSRCS
4

Instant chat handover

The customer receives a secure message on their preferred channel, ready to continue.

5

Self-service resolution

The AI chatbot resolves the request end to end.

Track statusUpload docsPaymentsKYC
6

Agent escalation, if needed

Seamless transfer to a human with the full conversation context preserved.

40%
Call volume reduction
Faster resolution
6+
Languages auto-detected
100%
Context preserved
24/7
Always-on self-service
The Intelligence Layer

Capabilities That Power Every Channel.

One brain across voice, text, and everything between - grounded in your data, acting in real time, fully under your control.

Private Knowledge Bank

Feed it your documents, policies, and FAQs. Answers come from your data only - never the internet. Zero hallucinations.

Live Actions

Mid-conversation CRM lookups, record updates, validations, and WhatsApp / SMS triggers - all while the AI keeps talking.

Smart Transfer

Intent detection and call criticality trigger an instant handoff - with full conversation context - to the right human agent.

Conversational Memory

Multi-turn context tracking - remembers what was said ten turns ago and understands nuance across the full conversation.

Code-Mixed Mastery

98%+ accuracy on Hindi-English code-mixing. Trained on how India actually speaks - not a translation layer.

Data Sovereignty

Zero external API calls. Customer data never touches third-party servers. 100% data residency, full compliance.

Multilingual Voice

One Voice Agent. 6+ Indian Languages.

Serve callers in the language they're most comfortable with - and let them switch mid-conversation. The AI follows seamlessly, carrying full context across the switch.

  • Mid-call language switching - Hindi to Tamil without losing the thread
  • Code-mixing native - the norm, not the exception, in every interaction
  • Consistent across channels - same intelligence on voice, WhatsApp, and web
  • 98%+ code-mixed accuracy across accents and dialects
Hear it live
Languages supported
हिंदीHindi
EnglishEnglish
தமிழ்Tamil
తెలుగుTelugu
ಕನ್ನಡKannada
मराठीMarathi
6+
Indian languages
Mid-call
Language switching
98%+
Code-mixed accuracy
Trust & Data Sovereignty

Enterprise-Grade By Default - Your Data Never Leaves.

Because we own the entire stack, customer data never touches a third-party server. Zero external API calls, 100% data residency, and the reliability regulated enterprises require.

Zero External APIs

No third-party ASR, LLM, or telephony in the loop - nothing to leak data to.

100% Data Residency

In-country storage and processing to meet local regulatory requirements.

Encryption Everywhere

Encryption in transit and at rest, with role-based access and audit trails.

Consent & Recording

Built-in disclosure, consent capture, and compliant call recording.

Grounded Answers

Responses drawn only from your knowledge base - accurate and on-policy.

99.9% Uptime

Production-hardened infrastructure with redundancy and live monitoring.

Intelligence Is The Foundation You Build On.

See Nuacem Conversational Voice AI live on your own call flows - telephonic agent, voice assistant, conversational IVR, and agent assist - in the languages your customers speak.