Video & Voice Gateway · Formerly Covnia

Real-Time Video & Voice You Can Build On

Video CX is Nuacem AI's WebRTC-based video API and voice gateway infrastructure - embed high-quality video, voice, screen sharing and real-time chat into your apps, websites, and systems. Flexible, secure, and ready to scale across every industry.

1080p
HD Video
<150ms
Real-Time Latency
99.9%
Uptime SLA
256-bit
Encryption
Arun Menon on a video call REC
Sure, let me walk you through the policy options - I can sense this is important to you.
Arun Menon · Support Lead
Priya K.Priya K.
Rahul S.Rahul S.
Meera N.Meera N.
+4Viewers
Emotion AI
Reading sentiment live
On-Prem
Or SaaS & API ready
Trusted by global enterprises
Hyundai
Vistara
TVS Credit
Jio-bp
Sanofi
Ashok Leyland
Hindware
Cell C
Ramoji Group
Platform Capabilities

One Gateway For Video, Voice & Beyond.

WebRTC-grade real-time communication you can embed anywhere - flexible deployment modes, AI-powered insights, and clean third-party integration.

WebRTC Video API

Real-Time Video, Embedded

Integrate high-quality audio and video into apps, sites, and systems with screen sharing, file sharing, and real-time chat built in.

P2P & Media Server (SFU)

Scale From 1:1 To Webinars

Direct peer-to-peer calls for two or more users, or an SFU media server that distributes streams to large groups and webinars.

Emotion AI

Read Non-Verbal Cues

Interpret facial expressions and subtle non-verbal cues during live conversations - removing the guesswork from online interactions.

Real-Time Analytics

Track Every Call Metric

Monitor call duration, quality, and participant engagement with detailed reports and dashboards to spot trends and improve.

3rd-Party Integration

Cross-Platform Support

A robust API and voice gateway that slots into your existing tools - reach a broader audience across platforms and devices.

AI Summaries & Captions

Accessible By Default

Auto-summarize key points in real time and provide instant captions and transcripts - making every meeting accessible and efficient.

The Live Room

A Complete Video Experience.

Group calls, screen sharing, recording, live transcription and AI-powered insights - everything your teams and customers need lives in one secure room.

Policy Review · Customer Support
4 participants · 12:08 elapsed
Recording
Arun Menon Empathetic Arun Menon
Priya K. Curious Priya K.
Rahul S. Muted Rahul S.
Meera N. Engaged Meera N.
Transcript Summary Sentiment
Live Transcription
PK
Priya K.12:04
I'm worried the new plan won't cover my existing claims.
AM
Arun Menon12:05
Completely understandable - let me walk you through exactly what's covered.
MN
Meera N.12:07
I'll share the comparison sheet on screen now.
AI Summary
Key Points
  • Customer concerned about claim continuity
  • Agent confirmed existing claims are covered
  • Comparison sheet shared on screen
Next Action
Email signed policy comparison · due today
Emotion AI · Live Read
Trust82
Engagement74
Concern38
Satisfaction69
Overall tone is positive - concern dropped 22% after the coverage explanation.

Group Calls

Multi-party rooms for teams, webinars, and events.

Screen Sharing

Share a window, tab, or full screen in one tap.

Call Recording

Capture full sessions securely for review and audit.

Speaker Detection

Auto-highlight whoever's actively speaking.

Co-Browsing

Guide customers through pages together, in real time.

Whiteboard

Sketch, annotate, and brainstorm on a shared canvas.

Live Transcription

Real-time captions and searchable transcripts.

Sentiment Analysis

Emotion AI surfaces tone and engagement live.

Emotion AI

More Meaningful, Intuitive Conversations.

Revolutionize live video communication with Video CX. Accurately interpret non-verbal cues and subtle facial expressions - eliminating guesswork and giving your teams a deeper understanding of emotions during every online conversation.

  • Detect facial expressions and engagement in real time
  • Surface tone shifts so agents can respond with empathy
  • Turn sentiment into measurable CX insight
Talk to Our Experts
Customer on a live video call
Eyes · attentive Smile · 0.71
Positive78%
Neutral46%
Concerned24%
Video Operations Console

Run And Measure Every Call.

Monitor live rooms, review recordings, track quality and engagement, and manage integrations - all from a single secure dashboard. Click any module to explore.

app.nuacem.ai/video-cx Live

Dashboard

Real-time video & voice overview
TodayExport

Welcome back Arun Menon

Live Rooms
3
Participants
48
Calls Today
312
Avg Quality
4.7
Recordings
86
Avg Mins
14
ActivityToday
Policy Review room started · 4 joined
Customer Support · just now
Onboarding call recording saved
Sales · 12 min ago
Zoom integration synced
Integrations · 1 hr ago
Active rooms 3
PR
Policy Review
4 participants · recording
OB
Onboarding · Acme Co.
2 participants
Sessions3 active
PR
Policy Review · Support
4 participants · 12:08
SFURecording
OB
Onboarding · Acme Co.
2 participants · 04:31
P2PLive
WB
Product Webinar
38 viewers · 21:50
SFULive
DR
Demo · Northwind
Scheduled · 3:00 PM
P2PQueued
Policy Review · Support
14:22 · captions & summary
Recorded Today4 speakers
Onboarding · Acme Co.
22:05 · transcript ready
Recorded Today2 speakers
Product Webinar
48:31 · 38 viewers
Recorded Jun 283 speakers
Telehealth Consult
09:48 · encrypted
Recorded Jun 272 speakers
Total Calls
8.4k
Avg Duration
14m
Engagement
87%
CSAT
4.7
Calls per dayVideo vs voice
Avg Latency
132ms
Packet Loss
0.3%
Jitter
9ms
MOS Score
4.6
Stream healthPer room
PR
Policy Review
1080p · 132ms · 0.2% loss
SFUExcellent
WB
Product Webinar
720p · 148ms · 0.5% loss
SFUGood
OB
Onboarding
1080p · 119ms · 0.1% loss
P2PExcellent
Google Meet
Calendar & room sync
ConnectedSynced now
Microsoft Teams
Federated calling
ConnectedSynced 2h
Zoom
Meeting bridge
ConnectedSynced 1h
FB Messenger
Customer video chat
AvailableConnect
Service Models

Deploy The Way Your Business Works.

From fully managed cloud to on-premise control to embeddable APIs - choose the model that fits your security, latency, and scale needs.

SaaS

Launch video & voice with zero infrastructure - fully hosted, maintained, and updated by Nuacem AI.

  • No setup or maintenance
  • Web & mobile SDKs
  • Global media routing

On-Premise

Run the video API and voice gateway on your own servers for full control over data and media.

  • Complete data ownership
  • Behind your firewall
  • Compliance-ready

Video & Voice API

Embed real-time video, voice, and screen sharing directly into your apps with developer-ready APIs.

  • Drop-in WebRTC
  • P2P & SFU modes
  • Built for scale
ISO 27001Information security
ISO 9001:2015Quality management
WebRTC NativeLow-latency media
End-to-End EncryptedIn transit & at rest
Cloud & On-PremFlexible deployment

Want To Transform Your Business Communications?

Talk to our team about Video CX. We'll map a video & voice gateway solution to your deployment, latency, compliance, and scale needs.