One Request. A Team Of AI Agents Gets It Done.
Nuacem AI Agent is a no-code, multi-agent platform that reasons, looks up live data, takes action across your systems, and resolves work end-to-end - on every channel, in 56+ languages.
Order #RT-90214 - out for delivery
One Console To Build, Deploy, Manage & Measure Agents.
Everything from the conversation logic to the channels, integrations, and analytics - in a single no-code workspace.
Design Agent Logic On A Visual Canvas.
Drag intents, entities, scripts, conditions, and messages onto a flow and connect them. Branch on live data, version every flow, and ship to production without writing code.
- Intent → entity → script → message nodes with if / else branching
- Reusable flows for booking, cancellation, FAQs & fallback
- Production / development versions with one-click promote
Answers Grounded In Your Knowledge.
Build a knowledge base of questions and answers, link each to the right flow, and fetch FAQs straight from your API - so every response is accurate, on-policy, and on-brand.
- Knowledge folders, semantic dictionary & stop words
- Each FAQ linked to a flow for the right action
- Fetch FAQs from API and bulk-manage at scale
Deploy The Same Agent Everywhere.
Connect WhatsApp, Voice, RCS, web, and social in a few clicks. One shared context follows the customer across every channel they choose.
- Text: WhatsApp, Facebook, Instagram, Slack, Telegram, Twilio, Viber, RCS
- Voice: Alexa, VoiceXML & IVR
- Native: Webhook & SDK for your own app
WhatsAppHand Off To Humans, With Full Context.
When a case needs a person, the agent transfers to your support desk with the entire conversation, profile, and actions taken - the customer never repeats themselves.
- Connect Agent IQ, Zendesk, Freshchat, Live Chat or a webhook
- Full transcript & context handed over automatically
- Agent ACD routes callbacks to a human phone number
Measure Every Outcome In Real Time.
Track chats, unique users, success rate, unhandled responses, agent interactions, and conversions across every channel - and feed it straight back into improvement.
- Success rate, deflection & conversion KPIs with trends
- User-activity trends & channel distribution
- Exportable reports & train-from-logs feedback loop
Wire In Your Own Infrastructure.
Bring your own email and SMS gateways, manage agent memory and functions, and govern deployment domains, authentication, and ML settings from one place.
- Email (AWS SES) & SMS gateway configuration
- AI agent memory, functions & hold-and-resume
- Allowed domains, authentication & ML settings
From One Message To A Resolution.
Nuacem AI Agents don't just respond - they reason, plan, and act. Each message triggers a full agentic loop: understand intent, retrieve live data, reason across context, execute multi-step actions, and resolve end-to-end. No scripts. No hand-holding. Just outcomes.
Resolved By The Agent
When the agent is confident, it completes the task end-to-end - updating records, triggering workflows, and confirming back to the customer in one reply.
Handed Off To A Human
The agent transfers to your support desk with the full thread, customer profile, detected intent, and every action already taken - so the customer never repeats themselves.
Not One Agent - A Team Of AI Agents.
An orchestrator reasons about the request, splits it into tasks, and delegates each to a specialist agent working in parallel. They share context, hand off, and return one seamless resolution.
Reason · Plan · Delegate
Understands intent, breaks it into tasks, and routes each to the right specialist agent - in parallel.
Returns Agent
Orders Agent
Loyalty Agent
Notify Agent
Watch How An Agent Actually Thinks.
Every reply is the visible end of a reasoning chain - understand, look up live data, ground the answer, and act.
Reverse a failed payment and reassure the customer
Understand
Detects intent (failed payment), urgency, and a frustrated sentiment.
Reason
Plans the steps: verify transaction, confirm reversal SLA, raise a ticket.
Look up
Queries the billing system and CRM for the live transaction status.
Ground
Pulls the auto-reversal policy (24-hr SLA) so the answer is accurate.
Resolve & act
Raises ticket #PMT-4471, reschedules the EMI, and confirms - no human needed.
The Same Agent, Every Channel.
WhatsApp, Voice, RCS - one shared context follows the customer, and every conversation ends in a resolution.
Everything An Enterprise Agent Needs.
Far beyond a scripted chatbot - agents that reason, act on your systems, and stay governed and grounded.
Multi-Agent Orchestration
An orchestrator splits complex requests across specialist agents that work in parallel and share context.
Reasoning & Tool-Use
Agents reason step by step and call your APIs, CRM, and order systems to actually get work done.
Knowledge Grounding
Answers grounded in your knowledge base and policies - cited, controllable, and always on-brand.
No-Code Agent Builder
Compose intents, entities, actions, and connectors on a visual canvas. Version and deploy in days.
Omnichannel Deploy
WhatsApp, Voice, RCS, web & social - one agent, one context, every channel your customers use.
Live Integrations
Auth apps, payment apps, and an integrations hub let agents read and write real business data.
Analytics & Reports
Resolution, sentiment, deflection & conversion in real time - with exportable reports.
Enterprise Security
Audit trails, role controls, data residency, and ISO-aligned compliance - cloud or on-prem.
Observability
Full step-by-step decision trace for every conversation - see what the agent reasoned, called, and decided. Debug faster, tune smarter, prove compliance.
Meet Customers On The Channel They Already Use.
From WhatsApp and Voice to RCS, Web, and social - one unified context follows every customer across every touchpoint.
WhatsApp
Voice / IVR
Web Chat
RCS
Instagram
Telegram
Email
Alexa & Voice
Customer Calls In
“Where is my order?” Voice AI identifies the intent instantly.
Smart Switch To WhatsApp
“I'll send a secure link so you can continue faster.” Context carries over.
Self-Serve Resolution
Track, exchange, and reorder - all in chat. Up to 40% fewer calls.
Autonomous When It Can. Human When It Should.
Agents resolve end-to-end - but when confidence is low or a case is sensitive, they hand off to a human with the full thread, profile, and every action already taken.
- Multi-step execution across CRM, OMS, and billing - no human in the loop for the routine.
- Seamless human handoff with full context - the customer never repeats themselves.
- Audit trail and governance on every action - enterprise-ready from day one.
Understand Intent
Parses language, intent, entities, and sentiment across 56+ languages in real time.
Plan & Delegate
Breaks the request into tasks and routes each to the right specialist agent.
Reason & Act
Reasons across live data and takes autonomous action - updates records, triggers workflows.
Resolve Or Hand Off
Resolves autonomously, or hands off to a human with full context - zero repetition.
Results That Move Business Metrics.
Customers don't just lift CX scores - they restructure the economics of customer communication.