AI Hands Off.
Agents Pick Up Seamlessly.
Agent IQ is the live agent workspace where every escalated conversation lands - with the full thread, customer context, and AI suggestions already in place. Resolve faster, across every channel.
From Bot To Human - Without Dropping The Thread.
The AI agent works the easy stuff. When a conversation needs a person, Agent IQ routes it to the right agent with everything they need to resolve it on the first reply.
AI agent handling
Bot understands intent and resolves what it can.
Handoff triggered
Low confidence or sensitive case → escalate to a human.
Routed with full context
Assigned by skill, language & load - thread, profile and docs attached.
Agent resolves
AI suggestions + canned replies → first-reply resolution.
One Desk For Every Live Conversation.
Queues, AI suggestions, canned replies, a secured document vault, and your whole agent team - in a single console. Click any module to explore.
Welcome, Hari Krishna
Everything An Agent Needs On One Screen.
Agent IQ removes the busywork around a conversation - so your team spends its time resolving, not searching.
Context-Rich Handoff
The agent inherits the full transcript, customer profile, order/booking data and prior actions the instant a chat is transferred.
AI Smart Suggestions
As the agent reads a message, Agent IQ surfaces trained, confidence-ranked replies - one tap to send or edit.
Canned Responses
Save approved replies by tag and drop them in with a slash command - consistent, on-brand, and fast.
Secured Document Vault
Customer documents and company brochures are stored in a secured drive - agents can view and attach them, but never download. Accessible across agents working with the same customer.
Omnichannel Inbox
WhatsApp, Web, Instagram, RCS and Voice land in a single shared queue with skill- and language-based routing.
Supervisor Dashboard
Track active, queued and missed chats, agent presence, and response times - reassign or jump in at any moment.
Your Agents, Coached In Real Time.
Every escalated question runs through your trained knowledge first. Agent IQ proposes the best reply, ranks it by confidence, and lets the agent send, tweak, or skip - getting smarter from every interaction.
- Confidence-ranked replies drawn from your knowledge base
- Sentiment & intent detection for de-escalation cues
- Unanswered questions feed back into Training - one click to map
Agent reads the message
“What's the fare difference to tomorrow morning?”
Agent IQ proposes a reply
Trained answer surfaced at 96% confidence with the exact fare.
Agent sends or edits
One tap to insert - personalize, then send.
Interaction trains the model
Misses route to Training to be mapped and improved.
Less Typing, Less Searching, More Resolving.
Two of the things agents do most - reply and share files - reduced to a single tap, and shared across the whole team.
Approved replies, one tap away.
Save common answers by tag, then insert them with a slash command. Variables auto-fill from the customer profile.
Every file, one secured vault.
Customer documents and company resources are stored in a secured drive - view-only access, never downloadable, visible across agents connected to the same customer.
What Changes When Agents Get Context.
Less time hunting for information, more conversations closed on the first reply.